Company Overview
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Co-op Funeralcare operates as a co-operative business, owned by its members.
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We prioritise community involvement and strive to build a fairer world.
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Our history dates back to 1844, and since then, we've maintained a commitment to making a positive impact.
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Benefits
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We offer a unique set of benefits, including:
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* 30% off Co-op branded products in our food stores all year-round
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* 10% off other brands in our food stores all year-round (doubles to 20% on the Friday and Saturday after payday)
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* discounts on other Co-op products and services
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* 23 days holidays (pro rata, rising with service
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* a pension with up to 10% employer contributions
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* access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
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* access to virtual GP and free eye tests
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* endless career development opportunities including apprenticeships
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* friendly, supportive team and the knowledge that you make a huge difference to your community
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* access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
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Job Responsibilities
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As a certified funeral arranger, you will:
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* help clients plan the perfect service
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* assist with family visits and answer any queries they have
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* build positive relationships in the local community
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* hold the fort at the funeral home (there will be times when you'll be the only one in branch)
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* support with manual handling of coffins and the deceased
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Requirements
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To be successful in this role, you should have:
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* a passion for delivering great customer service and building relationships
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* excellent communication and admin skills plus strong attention to detail to make sure regulatory policies and processes are always adhered to
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* high levels of empathy, discretion and care
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Recruitment Process
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Co-op Funeralcare uses a rigorous recruitment process to ensure fairness and inclusivity.
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As part of your application, you'll need to complete an online assessment.
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It will take you around 20 minutes to complete this test.
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In this role you'll work under FCA regulation – we'll provide you with all the training you need to become a 'certified colleague'. To make sure you're eligible to advise clients on 'pre-need' funeral plans as a 'certified colleague', we'll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.