Contents Location About the job Benefits Things you need to know Apply and further information Location Gibraltar About the job Job summary Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UKs largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe The tour length is 3 years, with the possibility to extend. This position is advertised at 37 hours per week. Job description About DIO Regional Delivery: Regional Delivery is a large, complex, and geographically dispersed operation within the DIO covering circa. 58,000 assets, across over 500 sites and 275,000 Ha of freehold and leasehold estate in the UK and a further 580,000 Ha overseas; with a multitude of £multi-million contracts to manage. We deliver soft and hard FM services - building, maintaining, and servicing across the majority of MODs built assets in the UK and overseas; hard and soft FM services across MODs Training Estate, including feeding, accommodation, range bookings, targetry support, management of the rural training estate and tenanted estates; administration of UK and Overseas utility contracts, bill payments, and recoveries; and management of the USVF Built Estate comprising c.4503 assets. Summary of the Role: An Estate Facilities Manager (EFM) plays a significant part in the delivery of services to our customers on a day-to-day basis focusing on the management of all services delivered in buildings, accommodation and workplaces, leading the operational oversight, delivered either directly or through a third-party supplier partner. A EFMs key responsibility is to reduce asset down time (by providing proactive asset management advice to Customers), so they fail less often; and when they do fail, they are fixed quickly (in line with Accepted Level of Performance (ALP)). To achieve this an EFM will oversee, deliver, and support all aspects of day to day hard & soft FM services, including contract and supplier management. This means: Acting as the key customer interface across their site (s). Support the planning and delivering reactive repairs, maintenance/billable works programmes and soft FM services. Providing a visible presence by ensuring excellent customer communications. Acting as the escalation point for issues raised and facilitate resolutions for operations/service delivery issues. Contract manage their key suppliers and monitor suppliers performance. Monitor that all services meet policies and procedures, assets are safe and legal or have robust mitigations in place, escalating issues as appropriate. Undertake HFM and SFM assurance activities to ensure contracted services are delivered to the KPIs. If you need to contact Defence Business Services (DBS) regarding this vacancy, please indicate that your vacancy is being handled by Resourcing Team 1. If you experience any technical difficulties with the CS Jobs system, please contact the Support Team at candidatesupport.oleeo.com Person specification Essential: Experience in customer relationship management and stakeholder liaison Local management of key suppliers, able to support negotiations, management or escalation issues. Desirable: Commercial experience gained within a property, facilities management or similar function. Ability to manage outputs through IT and digitised solutions. Clear demonstration of FM skills in both meeting customer needs and managing supplier relationships. Understanding and complying with statutory, regulatory and professional requirements. Knowledge of statutory processes, building regulations and construction related legislation. Membership of IWFM, RICS or similar. Licences Full UK Driving licence Behaviours We'll assess you against these behaviours during the selection process: Leadership Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: EM 1.11 (BIFM 12) EM Processes and Principles- Practitioner level. Benefits Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role Cost of living allowance applicable based on individual personal circumstances This post offers full relocation allowance, subject to availability An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Discover My Benefits: Please follow the link to visit the Discover My Benefits site which showcases the benefits and discounts offered when working as a civilian for the MOD. https://discovermybenefits.mod.gov.uk/civilian/ This post offers full relocation allowances subject to availability. Cost of Living Overseas Allowances is payable based on personal circumstances and marital status. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit. Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the Managing a Quality Service Behaviour and the Personal Statement. In this instance the remaining elements will be tested at interview. At application stage, you will be assessed against the following: Behaviours: Leadership Managing a Quality Service Delivering at Pace Experience: Career History Personal Statement When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected. At interview you will be assessed against the above behaviours, PLUS the following Technical Skill: EM 1.11 (BIFM 12) EM Processes and Principles- Practitioner level. We want to offer opportunities to all who are successful at interview for our roles, but this isnt always possible, so we do hold candidates on an active reserve list for 12 months. As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. MOD Recruitment Satisfaction Survey we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Colin Morgan Email : colin.morgan327mod.gov.uk Telephone : 350 2005 5183 Recruitment team Email : DBSCivPers-ResourcingTeam1mod.gov.uk Further information Please see Further Information document attached. Attachments Estate_Management (1) framework Opens in new window (pdf, 169kB) 20241009 - Further Information - External (1) Opens in new window (docx, 35kB) Defence Civil Service Offer (1) Opens in new window (pdf, 1562kB) Share this page Print Email Facebook Twitter LinkedIn GMail