Description Role: Senior Credit Controller Grade and Salary: Grade 6, £30,505 - £36,130 per annum FTE and working pattern: 1.0 FTE, 35hrs per week, Monday - Friday Holiday Entitlement: 33 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday) Purpose of Role To support the Accounts Receivable Manager and Team Members whilst helping protect the University Assets, namely Commercial Income. Key Duties & Responsibilities As our new Senior Credit Controller, you will join our office on the University campus working on a hybrid basis. Your main responsibilities will include but are not limited to: Raising invoice requests Cash Matching Creating New Customer Accounts Credit Control of HW ledgers Liaising effectively with both internal & external stakeholders to resolve queries and address ad-hoc requests surrounding invoices and cash collection Control and collect all revenues due to the University within agreed targets and timescales Assist in the collection of all tuition fees and non-fee debts due to the University ensuring early settlement of invoices Contact students with outstanding debts, to arrange immediate settlement Negotiate payment schedules where necessary and encourage early settlement of outstanding debt Ensure that all activity carried out within the office conform to the University’s financial regulations, procedures and controls Contact customers with overdue debts to expedite payment of invoices. Record action taken and select appropriate diary date to next review outstanding debt Discuss disputed invoices with University staff, where appropriate Work with research grants team to ensure appropriate invoicing and collection from funders Dispatch reminders promptly Deal with correspondence, telephone calls and emails arising from debtors. Provide analysis and insight into the University’s outstanding debtors on both a regular basis and on an ad hoc basis as requested by the Accounts Receivable Manager and/or Financial Controller Participate in process improvement initiatives Reconcile from the University’s satellite systems to the main ERP system Deputise for the Accounts Receivable Manager when required Input into projects and University wide initiatives Ad-hoc reporting and investigations, when required Prepare reporting and MI as required Review and approve refunds Provide financial information for student TSS requests Investigate and action any complaints that occur for both commercial and student clients Develop working relationships and support networks with other University stakeholders Chair regular meetings with stakeholders, to collaborate on the resolution and management of University debt Respond to FOI requests when required Work with the Accounts Receivable Manager to improve and document process through the team Train and mentor new and existing team members Escalate concerns to the AR Manager in an effective manner Assist with the annual audit process Essential & Desirable Criteria Essential The ideal candidate will have a minimum 2 years’ experience in a similar role Ambition to always improve A good people person Strong communication skills Strong attention to detail Experience with Large Scale Commercial Clients Strong IT Skills including all Microsoft Packages including Excel Desirable Previous project involvement would be preferred. Previous experience of Oracle Fusion Previous University or Research Involvement Knowledge, Skills & Experience Ability and willingness to learn new digital skills and capabilities appropriate to your role and how it evolves Understand and adhere to information security practices particularly as it relates to personal or sensitive information Maintain awareness of my own digital wellbeing by being mindful of the length of time spent at a screen and the impact on mental and physical health in using digital technologies. Maintaining the effective control for the collection of all income and revenue due to the University from various sources. Member of the team engaged in these activities ensuring they are made in accordance with the University’s financial regulations, procedures, and controls. Accurate record keeping skills How to Apply Applications can be submitted up to midnight (UK time) on Thursday 24 th October 2024. Please submit your CV via the Heriot-Watt on-line recruitment. We welcome and will consider flexible working patterns e.g., part-time working and job share options. Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/. Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University. About Heriot-Watt University At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.