Are you a 'go-getter'? Someone who 'gets the job done'? Or known for going the extra mile for customers?
Have you considered a career move into property or looking to take your experience to the next level within an industry leader?
John Bray Cornish Holidays, part of Sykes Holiday Cottages, are seeking our newest Property Management Assistant to manage and build relationships with our valued suppliers across our properties in Rock, Polzeath, and Port Isaac.
In return for your hard work, we promise a vibrant, inclusive work culture, fantastic career progression opportunities, and an amazing range of company benefits!
What's in it for you?
* Salary: £23,308 per year
* Hours: 37.5 hours per week, Monday to Saturday, 9:00 am – 5:30 pm (with a day off mid-week)
* Bonus: Access to our annual STIP scheme up to 10% of your salary
* Annual Leave: 33 days, including bank holidays, plus an extra day off for your birthday!
* Extra Benefits: Two additional volunteering days per year
* Family First: Enhanced maternity and paternity policy
* Wellbeing Focused: Employee discounts, wellbeing initiatives, and 24/7 mental health support
* Career Growth: Comprehensive training, development programs, and study support for additional qualifications
* Inclusive Culture: Be part of a diverse, supportive work environment where your success matters
About the Role:
As our newest Property Management Assistant, known in the team as our Local Supplier Lead, you will be vital in ensuring our properties are well-maintained, building and managing strong relationships with our portfolio of suppliers including housekeepers, cleaners, and maintenance contractors.
You’ll be responsible for sourcing and onboarding new suppliers, ensuring service standards are met, and working closely with our Property Services HUB in Chester to coordinate work orders efficiently.
Your problem-solving skills and commercial awareness will help resolve supplier-related issues quickly while maintaining high-quality service for property owners and guests.
This role offers a dynamic mix of relationship management, operational coordination, and hands-on problem-solving—all within a supportive and inclusive work environment.
Key Responsibilities:
* Build and maintain commercially viable relationships with our third-party suppliers, housekeepers, cleaners, and maintenance contractors.
* Source new suppliers and ensure property cleaning and maintenance needs are consistently met.
* Liaise with cleaners to ensure all property cleans are covered and resolve any housekeeping, maintenance, or quality issues within agreed service levels.
* Conduct regular property visits to maintain cleanliness and uphold high maintenance standards.
* Manage and react to NPS results to ensure properties consistently meet required standards.
* Work with the Property Services HUB in Chester to ensure timely order fulfillment, supplier onboarding, and accurate service completion.
* Address and resolve supplier-related issues promptly to maintain smooth operations.
* Participate in the emergency callout rota to handle out-of-hours issues.
* Collaborate with property owners to resolve queries and ensure smooth property management.
* Monitor supplier performance, offering guidance and support to ensure quality standards are met.
You'll also be an essential part of our out-of-hours emergency callout service, providing support as needed.
Skills and Experience:
We are looking for those who can share in our company goals, values, and ethos, who can grow alongside us and whose skills can aid our ongoing success!
We need someone who thrives in problem-solving and building relationships. Here’s what you’ll bring to the team:
* Proven experience in delivering outstanding customer service
* Ability to influence and negotiate effectively
* Comfortable with MS Office and databases
* Strong skills to resolve challenges quickly
* Ability to collaborate at all levels with a positive, can-do attitude
* Essential, with access to your own vehicle
Although standouts will also have:
* Knowledge of Property Maintenance & Compliance in the Holiday let/Hospitality Industry
* Good knowledge of the local area
* Business to Business sales experience
While experience in property maintenance or hospitality is a plus, we’ll provide all the training you need to succeed in this role. If you are keen to jump into your next challenge, eager to join an ambitious industry leader, or are passionate about property management, we want to hear from you!
Why John Bray?
For nearly 50 years, John Bray Cornish Holidays has offered a collection of some of the best-located self-catering cottages and holiday homes in North Cornwall’s stunning areas, including Rock, Daymer Bay, Polzeath, and Port Isaac. Our properties are nestled within a 5-mile radius of this Area of Outstanding Natural Beauty, many with breathtaking sea views and all within a mile of the coast.
From luxurious coastal homes to traditional cottages and large family houses, we offer a wide range of properties to suit all tastes. Our personal service and insider knowledge are at the heart of what we do, ensuring every guest enjoys the perfect holiday experience. With a friendly team based locally in Rock and Port Isaac, we’re always on hand to help with any queries and provide expert advice.
As part of Sykes Holiday Cottages, John Bray is committed to creating lasting holiday memories with a positive social and environmental impact.
Diversity and Inclusion: We celebrate diversity and encourage everyone to bring their authentic self to work. We welcome applicants from all backgrounds and are happy to provide any necessary support throughout the recruitment process.
Apply now to be a part of our inclusive and supportive work environment, where you'll find excellent opportunities for career progression and personal development.
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