Customer Service Advisor - Fixed Term Contract, Swansea
Client: DPD Group UK
Location: Swansea
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 24ad097fea71
Job Views: 7
Posted: 18.02.2025
Expiry Date: 04.04.2025
Job Description:
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role, you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers, and Operations Managers to identify issues, proactively problem solve, and take accountability and ownership for resolving these issues.
You’ll also be focused on:
* Answering any queries regarding delivery status and supplying Proof of Delivery (POD).
* Carrying out thorough investigations for missing parcels and resolving delivery disputes.
Qualifications
What we’re looking for:
* Proven and demonstrable experience of working in a fast-paced customer service environment.
* Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer.
* Polite and professional at all times with a willingness to go the ‘extra mile’ to exceed customer expectations.
* Excellent administration skills with the ability to use Microsoft Office programs.
* High levels of self-motivation and initiative to effectively problem solve.
* Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.
Additional Information
About our benefits:
We recognise that our people are at the heart of our business. Without them, we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you by providing more than just a salary and job stability. To name but a few:
* Holiday trading
* Enhanced maternity and paternity package
* Free life assurance of 4 x salary on joining the pension scheme
* Free onsite car parking for all employees
* Health Kiosks visiting every location
* Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
* Milestone Days off to celebrate with your family and friends
* Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
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