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Responsibilities
* Support multiple clients across multiple technologies.
* Mentor junior team members.
* Consult with customers across a cross-team environment.
* Document and develop designs, processes, and procedures.
* Work within a structured ITIL / ISO20000 IT Service Management environment.
* Work directly with clients to gather requirements, design solutions, build proof of concepts, and implement solutions.
* Exhibit excellent presentation and reporting skills arising from customer-facing and on-site experience.
* Demonstrate very strong verbal, presentation, and interpersonal skills.
* Manage projects with experience in stakeholder and communications management.
* Act as escalation points for major incidents/investigations.
* Serve as Service Owner for several services e.g., Azure, DevOps.
Qualifications
* 7+ years of practical experience working in IT.
* Strong, first-hand experience in designing, building, and supporting enterprise solutions.
* Experience in the full product lifecycle including concept generation, design, build, and support.
* Ability to interpret, understand, and solve complex technical problems/incidents.
* Strategic thinker capable of looking at the ‘big picture’.
* Ability to influence internal teams and customers.
* Consultancy/project delivery experience with a client-facing background.
* Strong experience in both multi-server, standalone, and clustered solutions.
* Excellent working knowledge of Microsoft Azure Cloud.
Technical Skills
* Specialist in 3 technical areas e.g., Kubernetes, SCCM, M365 (InTune), WAF, Citrix, Storage, Azure.
* Strong technical experience across Private Cloud (VMWare/HyperV), Office365, and Citrix.
* Excellent working knowledge of Windows Server, Active Directory, and Exchange Server.
* Good broad technical knowledge across Public Cloud and Network (AWS, Azure, etc.).
* Understanding of Cloud & infrastructure integration.
* Strong experience in Cloud deployments (Public & Private).
* Experience in disaster recovery and site replication solutions.
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