Field Engineer opportunities Manchester/Greater Manchester ?? Join an Award-Winning Managed IT Services provider ?? We're currently recruiting multiple Field Engineers for an award-winning MSP ?? Grow your skills alongside some of the best in the industry, harnessing your technical knowledge and experience to resolve On-site/field-based service desk incidents & requests, while acting as an escalation point for junior members of our team. Key Responsibilities Travel to clients sites providing technical support. Work collaboratively with other members of the engineering teams to resolve client issues and take full ownership of any tickets escalated to you. Use our internal Service Desk systems and any other tools required as part of your role. Complete full documentation of client and internal systems to the required standard. Manage your time well and resolve service requests within SLA requirements. Share your knowledge, experience, and work ethic with team members so that we can all develop and exceed our standards. Experience, skills, and qualifications 2 years proven experience in a Field Engineer or 2nd Line Service Desk position. Full UK driving licence Managed Service Provider experience highly beneficial Windows Server 2003 2019 Windows Desktop OS Microsoft Active Directory DNS Microsoft Exchange Microsoft Office 365 (including Intune) Server Virtualisation (Hyper V, VMware, Azure) LAN/WAN/VPN (routers, switches, firewall) Citrix/RDS/WVD beneficial