Job summary As our Mental Health Crisis Worker, you will be part of the Crisis Service working with and supporting men and women. This involves working with and alongside organisations within the Bristol Mental Health Partnership. This is a hub and bespoke service with a 24-hour hub (providing a full crisis service across the city). You will therefore be required to work on a rota system including regular evenings and weekend working and must be able to drive and have access to an appropriate vehicle. You will be based at either the Speedwell Centre (Central Crisis Team), Greenway Centre (North Crisis team) or Petherton Road (South Crisis team). Main duties of the job The role is focused on providing a range of interventions to assist with daily health, social care and wellbeing needs to reduce the crisis, build resilience and improve wellbeing. You will be employed by Missing Link and seconded into our Bristol Mental Health Partnership and will therefore be operationally managed by AW About us Established in 1983, BRISTOL MISSING LINK (incorporating Next Link and Safe Link) is a leading provider of womens support services in Bristol. Date posted 17 February 2025 Pay scheme Other Salary £26,132 to £26,861 a year Contract Permanent Working pattern Full-time Reference number B0089-25-0003 Job locations Missing Link Queens Avenue Bristol BS8 1SB Petherton Resource Centre 3 Petherton Road Bristol BS14 9BP Speedwell Centre Whitefield Road Bristol BS5 7TJ Greenway Centre Southmead Bristol BS10 5PY Job description Job responsibilities As our Mental Health Crisis Worker, you will be part of the Crisis Service working with and supporting men and women. This involves working with and alongside organisations within the Bristol Mental Health Partnership. This is a hub and bespoke service with a 24-hour hub (providing a full crisis service across the city). You will therefore be required to work on a rota system including regular evenings and weekend working and must be able to drive and have access to an appropriate vehicle. You will be based at the Speedwell Centre which is where the Central Crisis Team is located. The role is focused on providing a range of interventions to assist with daily health, social care and wellbeing needs to reduce the crisis, build resilience and improve wellbeing. You will be employed by Missing Link and seconded into our Bristol Mental Health Partnership and will therefore be operationally managed by AWP. Key duties and responsibilities of our Mental Health Crisis Worker: Build trusting and collaborative relationship with the service user Work closely with carers, families and children and other services directly involved with service users, carers if appropriate Carry out role adhering to Mental Health Bristol Partnerships policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities-based approach Co-produce, update, implement and review a crisis plan, relapse prevention and other self-management tools Implement the recovery plan and inform any review, working jointly with the Assessment and Recovery Team Recovery Navigator/Care Co-ordinator, in partnership with service users in line with best practice. Coordinate support, refer and liaise effectively with all professionals, agencies and other parties involved in service users support in order to deliver the crisis support package Enable delivery of the crisis and recovery plans and to enable service users to make informed decisions about their mental wellbeing, maximising their independence and providing advocacy role where appropriate Provide specialist support to women using the service and advice and guidance to other team members regarding womens mental health issues Promote and facilitate service user involvement and inclusion within Mental Health Bristol and the community in line with Mental Health Bristol Partnership objectives Manage caseload, documentation and time effectively, ensuring up to date, clear and accurate record keeping in line with MHB policies, making best use of supervision, training and staff development Collaborate with other team members to maximise service performance, meet targets and Service Level Agreements and promote effective communication and teamwork Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to positively support the individuals recovery This is not an exhaustive list of your duties and outlines the general ways in which it is expected you will meet the overall requirements of this post. What we are looking for in our ideal Mental Health Crisis Worker: Experience working with people with mental health needs, or people with complex and multiple needs (for example, homelessness, alcohol/drug dependency, long term conditions, domestic abuse and sexual violence) Experience of support planning and managing risk assessments The ability to maintain hope and optimism for the individual with high expectations for recovery Manage caseload, documentation and time effectively, ensuring up to date and clear record keeping in line with policies and procedures A current, full driving licence and access to an appropriate vehicle is essential Job description Job responsibilities As our Mental Health Crisis Worker, you will be part of the Crisis Service working with and supporting men and women. This involves working with and alongside organisations within the Bristol Mental Health Partnership. This is a hub and bespoke service with a 24-hour hub (providing a full crisis service across the city). You will therefore be required to work on a rota system including regular evenings and weekend working and must be able to drive and have access to an appropriate vehicle. You will be based at the Speedwell Centre which is where the Central Crisis Team is located. The role is focused on providing a range of interventions to assist with daily health, social care and wellbeing needs to reduce the crisis, build resilience and improve wellbeing. You will be employed by Missing Link and seconded into our Bristol Mental Health Partnership and will therefore be operationally managed by AWP. Key duties and responsibilities of our Mental Health Crisis Worker: Build trusting and collaborative relationship with the service user Work closely with carers, families and children and other services directly involved with service users, carers if appropriate Carry out role adhering to Mental Health Bristol Partnerships policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities-based approach Co-produce, update, implement and review a crisis plan, relapse prevention and other self-management tools Implement the recovery plan and inform any review, working jointly with the Assessment and Recovery Team Recovery Navigator/Care Co-ordinator, in partnership with service users in line with best practice. Coordinate support, refer and liaise effectively with all professionals, agencies and other parties involved in service users support in order to deliver the crisis support package Enable delivery of the crisis and recovery plans and to enable service users to make informed decisions about their mental wellbeing, maximising their independence and providing advocacy role where appropriate Provide specialist support to women using the service and advice and guidance to other team members regarding womens mental health issues Promote and facilitate service user involvement and inclusion within Mental Health Bristol and the community in line with Mental Health Bristol Partnership objectives Manage caseload, documentation and time effectively, ensuring up to date, clear and accurate record keeping in line with MHB policies, making best use of supervision, training and staff development Collaborate with other team members to maximise service performance, meet targets and Service Level Agreements and promote effective communication and teamwork Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to positively support the individuals recovery This is not an exhaustive list of your duties and outlines the general ways in which it is expected you will meet the overall requirements of this post. What we are looking for in our ideal Mental Health Crisis Worker: Experience working with people with mental health needs, or people with complex and multiple needs (for example, homelessness, alcohol/drug dependency, long term conditions, domestic abuse and sexual violence) Experience of support planning and managing risk assessments The ability to maintain hope and optimism for the individual with high expectations for recovery Manage caseload, documentation and time effectively, ensuring up to date and clear record keeping in line with policies and procedures A current, full driving licence and access to an appropriate vehicle is essential Person Specification Qualifications Essential QualificationsEssential criteria Numeracy and literacy to Supervisor/Manager level The ability to create Word and Excel documents for letters, reports, spreadsheets, graphs Desirable Desirable criteria A recognised qualification in a relevant field (for example DipSW, RMN, CPN) Psychologically informed practice Essential criteria Essential A current, full driving licence and access to an appropriate vehicle is essential Experience Essential ExperienceEssential criteria Significant experience working with people with mental health needs, or people with complex needs Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions) Proven experience of carrying out needs and/or risk assessments and the support planning process Experience of working with a number of individuals with competing needs and priorities Proven experience of working with victims of domestic abuse and sexual violence Desirable Desirable criteria Proven experience of mental health issues and/or services, either as a user, carer or supporter. Experience of delivering women only services Person Specification Qualifications Essential QualificationsEssential criteria Numeracy and literacy to Supervisor/Manager level The ability to create Word and Excel documents for letters, reports, spreadsheets, graphs Desirable Desirable criteria A recognised qualification in a relevant field (for example DipSW, RMN, CPN) Psychologically informed practice Essential criteria Essential A current, full driving licence and access to an appropriate vehicle is essential Experience Essential ExperienceEssential criteria Significant experience working with people with mental health needs, or people with complex needs Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions) Proven experience of carrying out needs and/or risk assessments and the support planning process Experience of working with a number of individuals with competing needs and priorities Proven experience of working with victims of domestic abuse and sexual violence Desirable Desirable criteria Proven experience of mental health issues and/or services, either as a user, carer or supporter. Experience of delivering women only services Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Missing Link Address Missing Link Queens Avenue Bristol BS8 1SB Employer's website https://missinglinkhousing.co.uk/ (Opens in a new tab)