An exciting opportunity has arisen for a Customer Services Coordinator to join Estates team. Your role will be to provide high quality, professional customer experience to all internal and external stakeholders in accordance with defined service standards.
Role Requirements:
1. Support the Customer Services Manager in developing processes and defining workflows ensuring full coverage of a high-quality day-to-day service against SLAs and KPIs at all times.
2. Deliver services using existing software systems, ensuring efficient working practices and maintaining automation.
3. Under the guidance of the Customer Services Manager, provide an efficient and high quality Helpdesk function, including job triage, ticket generation and allocation to the appropriate team, including but not limited to transport, maintenance, grounds/gardens, accommodation, housekeeping, logistics and department purchasing.
4. Act as the first point of contact to The Children’s Trust for external users, ensuring Front of House enquiries are dealt with in an appropriate manner that is representative of the organisation’s Promises.
5. Ensure CAFM tasks are managed in accordance with policy and procedures, monitoring performance and escalating issues as they arise.
6. Provide day to day operational processes for compliance using existing software.
7. Ensure incoming and outgoing post, deliveries and courier packages are appropriately managed.
8. Provide end users in Helpdesk process with a high standard of communication, keeping them informed of the progress of their requests.
9. Contribute to effective communication within the team.
Interview Date: To be confirmed.
Terms and Conditions: Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us: The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Staff Benefits: The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Equal Opportunity Employer: To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all.
Online Searches: In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof).
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