Overview
A Business Support Analyst (BSA) is responsible for analyzing business needs, identifying opportunities for improvement, and providing data-driven solutions. They act as a bridge between stakeholders and technical teams to ensure business objectives are met efficiently.
Key Responsibilities
1. Requirement Gathering & Analysis: Work with stakeholders to understand business needs and translate them into functional requirements.
2. Process Improvement: Analyze existing business processes and recommend improvements to enhance efficiency and productivity.
3. Data Analysis & Reporting: Collect and interpret data to support decision-making and strategy development.
4. Stakeholder Management: Collaborate with various departments, including IT, finance, and operations, to ensure alignment on project goals.
5. Documentation: Prepare business requirement documents (BRDs), user stories, process flow diagrams, and reports.
6. Technology Implementation: Work with IT teams to implement software solutions, ensuring they align with business needs.
7. Risk Assessment: Identify potential risks in projects and propose mitigation strategies.
8. User Testing & Training: Assist in testing new systems and provide training to end-users.
Skills & Qualifications
1. Bachelor's degree in Business Administration, Finance, IT, or a related field.
2. Strong analytical and problem-solving skills.
3. Excellent communication and stakeholder management abilities.
4. Proficiency in data analysis tools (Excel, SQL, Power BI, Tableau).
5. Knowledge of project management methodologies (Agile, Scrum, Waterfall).
6. Experience with business process modeling and requirement documentation.
Preferred Experience
1. 2+ years of experience in a Business Analyst or similar role.
2. Familiarity with ERP, CRM, or business intelligence systems.
3. Industry-specific knowledge (e.g., finance, healthcare, retail, IT).
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