Customer Service Administrator (temporary)
Location: Leek
Hours: Monday to Friday – 8.45am – 5pm with a 45 minute lunch
Hourly rate: Negotiable
The role:
We are currently recruiting a Customer Service Administrator on behalf of our client, a well-established and fast-paced organisation. This role is ideal for a detail-oriented and proactive individual who takes pride in delivering exceptional customer service. This is a fantastic opportunity for someone looking to join a supportive team environment and grow their career within a thriving business.
Main duties:
* Handle incoming customer orders, verifying stock levels and pricing before confirming delivery timelines; provide ongoing updates regarding any potential delays
* Coordinate customer sample requests, including pre-shipment samples when necessary
* Organise courier shipments for samples when certified colleagues are unavailable
* Maintain up-to-date IATA certification to prepare documentation for hazardous goods shipped by air and verify correct drum labelling prior to dispatch
* Record and monitor customer complaints through to resolution
* Act as a Key User for SAP HANA, providing support and guidance where needed
* Set up new customer accounts in the system
* Regularly review and update customer master data to ensure accuracy
* Oversee the allocation of bulk finished goods in storage to fulfil future orders; organise product-specific services (PSS) as required
* Collaborate with the Production team to coordinate packaging schedules for items with limited availability
* Carry out month-end processing of consignment stock
* Communicate with the Logistics team to make transport arrangements or updates when delivery schedules are amended by customers
About you:
* Experience of using SAP HANA
* Proven administrative abilities with strong attention to detail
* Proficient in IT systems, including Microsoft Office and ERP platforms
* Confident and professional telephone manner
* Experienced in delivering high-quality customer service in fast-paced environments
Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk
INDCOM