Customer Service Advisor - Financial Services - Work from Home Potential!
Location: Chorley, United Kingdom
Time Type: Full time
Contract Type: Permanent
How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?
We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at Tulketh Mill in Preston!
What's in it for you?
* Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
* You will work 40 hours per week between 8am - 8pm, Monday - Friday on a 7-week shift rota with 2/7 Saturdays between 9:30am - 5pm. No Sunday shifts currently.
* Option to work from home after completing your qualifying period – full equipment provided.
* Modern & vibrant office, with free parking, great transport links, on-site canteen, plus several retail & food stores on your doorstep!
* Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset.
* Access to exclusive discounts, benefits, and cash back for all Capita Employees and their families!
* 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
* Bank Holidays are non-working days (if scheduled to work on a bank holiday, you will receive time and a half and a day in lieu).
* Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption, and shared parental leave, paternity pay of two weeks, and plenty more!
* Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising to health & wellbeing, travel, and technology.
* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
What you'll be doing:
* Understanding the customers' financial situation, providing options and solutions to help our customers get back to financial health.
* Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service.
* Embracing learning, coaching, and development to continuously improve your skills and capability.
* Sharing ideas to improve the customer service experience.
* Dealing with some of our more vulnerable customers and their complex needs.
What we're looking for:
* Comfortable speaking with customers over the phone and asking questions to gain a full understanding of our customers' circumstances.
* Excellent standard of both spoken and written English.
* Making decisions considering the risk to the client and impact on the customer using guidance or advice where required.
* Navigating around our systems and ensuring all details entered are accurate.
* Ensuring all regulatory requirements are adhered to through training and compliance.
* This role would suit individuals who have experience of dealing with customers who have complex needs, ideally from a call centre environment.
Essential experience – we require a minimum of one of the below:
* Strong experience in a call centre customer service role…OR
* Proven experience in a clerical environment…OR
* Robust experience in a healthcare environment dealing with vulnerable clients…
* Experience of using multiple computer systems is essential.
Desirable experience:
* Experience of working in a collections environment.
* Experience of working in Financial Services.
What will happen next:
* Choose apply now to fill out our short application.
* Your application will be reviewed by our global recruitment team.
* You will be invited to attend a video interview with a member of the recruitment team.
* If successful, you will be invited to attend a second stage on-site in Preston.
We’re an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
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