Position Summary Why join our team? Samsung Networks is an industry leader in Mission Critical Core network with commercial deployments in Asia and the US markets As part of our expansion in Europe, Samsung Networks UK is looking to hire an experienced and highly motivated Account Manager to lead the day-to-day Account and Contract management responsibilities of delivery of Mission Critical Core Network in the UK market. Coordinate all commercial aspects for a program, meeting commitments and ensuring customer happiness. This is an exciting opportunity for the right candidate who can demonstrate a consistent track record in Account Manager delivering complex IT and Core Telecommunications programs and has extensive experience in crafting and maintaining highly satisfied customers. This role is based in Reading and will require travel to other project and customer locations in the UK. Role and Responsibilities Your key responsibilities Client Relationship Management: Serve as the primary point of contact for clients and partners, ensuring strong, long-term relationships. Contract Oversight: Handle and coordinate all aspects of client contracts, including negotiation, execution, compliance, and renewal processes. Account Growth: Find opportunities to upsell or expand services/products within existing accounts to meet or exceed revenue targets. Cross-Functional Collaboration: Work closely with sales, legal, operations, project and finance teams to ensure smooth contract execution and client satisfaction. Internal Reporting: Regularly update internal collaborators on account performance, contract compliance, and important data like revenue, margin, and SLA adherence Build and provide performance reports for clients, sharing service delivery metrics and updates on contract status to promote transparency and trust Track performance: Monitor and report on account and contract performance, including service level agreements, and financial metrics. Forecasting & Target Setting: Build detailed forecasts for account performance, revenue, and growth opportunities to support planning. Collaborate with internal teams to set and track measurable goals, ensuring alignment with company objectives. Issue Resolution: Proactively address client concerns, resolving conflicts, and ensuring client expectations are met or exceeded. What we need for this role To be successful, you will possess the following skills and attributes: Confirmed ability to build and maintain strong client relationships, ensuring satisfaction and long-term retention. Validated customer and partner managements skills Demonstrated ability in an Account Management role in the telecom/IT sector Confirmed experience in working with large scale multi-functional teams An excellent understanding of the relationship between supplier and customer during program delivery, and run phases with a demonstrated ability in a similar role. Exceptional communicator both internally and towards the customer to CxO level Excellent organisational skills and an ability to anticipate customer’s needs and act accordingly Excellent level of presentation, communication and planning skills. Experience creating detailed internal and external reports with actionable insights tailored to different audiences (e.g., executives, customers) What does success look like? You will have developed excellent customer relationships and will be seen both internally and by the client as the go-to contact for ensuring account success and satisfaction - identifying key team members within the client’s organisation and built strong, positive relationships from the outset to foster collaboration and trust. You will have created a comprehensive account strategy in collaboration with the client and internal teams, understanding key deliverables, timelines, and opportunities for growth, establishing clear communication channels and governance structures with the client, providing regular updates on performance, timelines, risks, issues, and mitigation strategies. Within Samsung, you will be recognised as a proactive team member who works seamlessly with internal teams, including sales, operations, and legal, to deliver exceptional results for clients. The interview process Following the screening of candidate CVs there will be a 2 stage recruitment process covering technical and suitability topics The technical interview will involve candidates demonstrating their in-depth knowledge of Device client and Core network testing. Walkthroughs of previous projects to showcase candidate’s expertise in developing mission critical test plans and methodologies. Explanations of relevant test techniques and tools for different interfaces and protocols. The suitability interview will be a wider review at the candidate’s suitability and availability to accept the role if offered and their motivation to join Samsung. It will cover topics such as: willingness to be UK SC cleared, understanding of the role and flexibility to work at various project or customer locations. Skills and Qualifications Benefits of working at Samsung include Bonus scheme linked to individual, team and company performance Car allowance Pension contribution Three volunteering days each year Holiday - 25 days plus bank holidays and an additional day off for your birthday Access to discounts on a wide range of Samsung products Access to a discount shopping portal Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need A note on equal opportunities We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. 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