Senior Technical Support Engineer
Role overview
We’re looking for someone to troubleshoot and resolve hardware and software issues both remotely and physically from our warehouse, resolving client issues, with a focus on Dell hardware!
Our client is an independent technology group, that builds and supply quality and bespoke computers to end users, brokers, resellers, and trade while ensuring our customers meet their exact requirements.
If you’re interested in providing technical support, we want to hear from you!
Key Responsibilities:
• Provide timely and effective technical support to customers via email and phone.
• Resolve hardware build issues within the warehouse, adhering to Dell cable routing diagrams and machine specs.
• Communicate with sales representatives regarding issues with builds and further their understanding of products.
• Document and track customer issues and resolutions in our support system.
• Write documentation on new servers and issue resolution for internal and external use.
• Troubleshoot and support network configurations, including familiarity with switches and routing protocols.
• Apply basic knowledge of programming languages such as C++, Python and Linux command line to enable customers to resolve hardware issues.
You will have:
• Proven experience in technical support.
• Strong knowledge of hardware, particularly with Dell products, network tro...