Act as an ‘ambassador’ for the Directorate in terms of telephone and in-person contacts and as a friendly and competent point of access to the Trust for outside organisations.
To be part of an administrative support team who provide a high quality and professional administration service for the Emergency Department (ED). Promoting a polite, empathic and efficient Emergency Service to members of the public, their relatives, Trust Staff, GPs and other organisations both face to face and via the telephone. To be proactive and work to ensure the Trust meets all targets relating to the ED.
The role is 3-fold and will include all elements of the following duties to be worked on a rotational and adhoc basis:
1. Receptionist
2. Ward Clerk
3. Administrative support worker
You should be able to work under pressure whilst using your own initiative in dealing with immediate enquiries both on the telephone and in person from a wide range of people including GPs, police and relatives.
It is important that you are able to prioritise and organise your own workload to meet the needs of the service. These roles typically rotate across all areas of the EDs and staff may be asked to work across sites should the service require this.
You will initially act as the first point of contact, meeting and greeting patients attending the Emergency Department and booking them onto the computer system.
You should possess excellent verbal and written communication skills together with previous experience of working within a similar environment. Keyboard and IT skills are essential and previous NHS experience would be an advantage.
We are very busy departments and we operate a shift pattern/rota that would require you to be able to work flexibly to cover days, nights, weekends and Bank Holidays.
PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION:
1. What skills do you already have which are transferable to this role?
2. Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills.
3. Please give an example of when you have been a part of a really effective team and explain what made it such a good team.
Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the short listing stage.
Previous Applicants need not Apply.
We want to work together to provide high-quality care for every patient, every day.
* We treat everyone with respect and compassion.
* We work as a team to improve quality.
* We take responsibility for our actions.
* We work together for patients and colleagues.
* We learn, develop and share knowledge.
For further details/informal visits contact:
Name: Wendy Taylor
Job title: Reception Manager
Email address: wendytaylor4@nhs.net
Telephone number: 02031926038
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