ERP Process Design Lead (025203) Chesterfield, England
Why Greencore?
We’re a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better.
We’re a vibrant, fast-paced leading food manufacturer, employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots. We supply all the UK’s food retailers with a variety of products, generating revenues of £1.9bn in FY23.
Our vast direct-to-store (DTS) distribution network enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties.
Why we embarked on Making Business Easier?
Over time, processes have become increasingly complex, increasing both the risk and cost they pose while restricting our agility. The MBE Programme will streamline and simplify core processes, provide easier access to quality business data, and invest in the right technology.
Why is this exciting for your career as a Process Design Lead?
The MBE Programme presents a huge opportunity for colleagues across the technology function to play a central role in the design, shape, delivery, and execution of an enterprise-wide digital transformation programme.
You will be responsible for leading the design, optimisation, and documentation of business processes within the IT Services function. The Process Design Lead will work closely with cross-functional teams to ensure processes align with business objectives, IT service management standards, and industry best practices.
What you’ll be doing:
* Leading the design and documentation of end-to-end IT service processes, ensuring alignment with business goals, service management best practices, and regulatory/compliance requirements.
* Working closely with the business to understand process requirements and ensure that process designs meet stakeholder needs.
* Ensuring all processes are properly documented, including process flows, SOPs (Standard Operating Procedures), and work instructions.
* Defining and monitoring key performance indicators (KPIs) for processes to assess efficiency, effectiveness, and overall service quality.
* Leading change management and training to ensure high adoption of new ways of working.
* Staying aware of industry trends, emerging technologies, and process design methodologies to bring innovative ideas to process improvement.
What we’re looking for:
* Strong experience in IT process design, improvement, or management, preferably within a large-scale enterprise IT environment.
* Familiarity with industry frameworks and standards such as ITIL, COBIT, and other ITSM best practices.
* Experience in managing process changes, including stakeholder engagement, communication, and training.
* Proven experience in process mapping and business process modeling tools (e.g., Visio, Bizagi, or similar tools).
* Strong communication and interpersonal skills, with the ability to facilitate workshops, deliver presentations, and write clear documentation.
* ITIL Foundation (mandatory); ITIL Expert or Practitioner certification is a plus.
* Six Sigma or Lean certification, or equivalent process improvement methodology, is a plus.
* Project Management Professional (PMP) or Agile certification is beneficial.
What you'll get in return:
* Competitive salary and job-related benefits.
* Holidays.
* Pension up to 8% matched.
* Life insurance up to 4x salary.
* PMI Cover.
* Company share save scheme.
* Greencore Qualifications.
* Exclusive Greencore employee discount platform.
* Access to a full Wellbeing Centre platform.
Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
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