Caseworker – Part-Time (Norwich)
£12.25 per hour | 18–24 hours per week | Permanent
Fresh Start Future Enterprises (FSFE) is a lived experience mentoring and advocacy service supporting individuals involved in the criminal justice system. We’re looking for a confident, organised, and empathetic Caseworker to join our Norwich-based team.
What you’ll do
* Work one-to-one and with groups in custody and the community
* Deliver workshops and personalised support plans
* Manage a diverse caseload, track progress, and record outcomes
* Help individuals access education, training, and employment
* Liaise with external agencies and attend professional meetings
* Support safeguarding processes and refer to specialist services where needed
* Use IT systems to maintain accurate client records
What you’ll need
* Experience in support, social care, criminal justice, or related roles
* Strong communication and crisis management skills
* Confidence working independently and in a team
* Ability to manage competing priorities with excellent time management
* Basic IT proficiency and ability to maintain records
* GCSEs (grade C/4 or above) in English and Maths, or equivalent
* A full UK driving licence and access to a vehicle
Desirable but not essential
* Higher level qualifications (Level 3 or above)
* Knowledge of issues such as homelessness, substance misuse, or mental health
What we offer
* 28 days annual leave pro rata (including Bank Holidays)
* Pension scheme
* Access to our 360 Wellbeing Employee Assistance Programme
* Career development opportunities
* On-site parking
* A supportive, experienced team and engaged board
To apply: Send your CV and cover letter to Grant1@fsfe.co.uk. #J-18808-Ljbffr