Change Lead
TEKsystems Birmingham, United Kingdom Apply now Posted 1 day ago Contract 500.00 - 600.00 GBP/Daily + Inside IR35.
Job Title: Change & Adoption Lead
We are seeking a Change & Adoption Lead to drive understanding and buy-in for strategic changes at a global level, ensuring smooth execution of deployment plans. The role involves driving behavioral change, new ways of working, and adoption of new technology as part of a strategic digital workplace transformation. You will work closely with the business to align priorities, manage resistance, and ensure consistency of deployments across a complex, global environment.
Responsibilities
* Work with the programme team to align on the 'case for change', including the 'Why', 'What', and 'How'.
* Engage with senior stakeholders to articulate the programme vision and end state.
* Manage senior stakeholders through deployment timelines with effective storytelling.
* Create and execute plans for engaging regional leads to drive local transformations.
* Build and develop a sponsor coalition and a change network to embrace change.
* Define the change and adoption approach for digital transformation.
* Pre-empt and manage resistance.
* Define KPIs to determine success and benchmark effective outcomes, considering lead and lag indicators.
* Report against these metrics and create targeted action plans for areas needing more support.
* Manage and monitor deployments, implementing action plans and mitigations as needed.
* Identify the need for user research and engage key personas.
* Turn research findings into tangible outputs such as training assets and targeted communications.
* Develop innovative and engaging ways to introduce products using marketing and branding concepts.
* Create eye-catching content and be bold in trying new ideas.
* Use in-house social media channels to promote campaigns.
* Run hybrid digital and face-to-face customer contact sessions to excite and educate.
* Explore the use of AI for cutting-edge marketing and branding strategies.
* Lead the creation of diverse training channels and content to accommodate different learning preferences.
* Develop and execute a multi-channel, flexible, and scalable communication approach.
* Work closely with programme and market leadership teams to agree on deployment timelines and sequencing.
* Attend regular stand-ups, be responsive, and collaborate effectively.
* Anticipate and remove roadblocks to delivery, escalating when necessary.
* Manage risks and issues through appropriate tracking and involving key team members.
* Develop communication and reporting strategies.
* Proactively manage own time and workload, advocating for project pace.
* Maintain focus on medium and long-term goals and the company's values.
Essential Skills
* In-depth appreciation of human-centric change management and storytelling.
* Ability to interpret and distill key information from complex data sets.
* High-level understanding of project management methodologies and tools.
* Experience managing change within a global digital transformation programme.
* Experience working in a banking environment and matrix organisation.
* Strong communication and influencing skills.
* Good verbal and written communication skills.
Additional Skills & Qualifications
* Experience with disruptive marketing and use of social media for promotions and campaigns.
* Knowledge of AI for product adoption and innovative campaigns.
* Ability to manage ambiguity and apply structured thinking and analytical skills.
* Independence in decision-making.
* Strong critical thinking, analytical, and problem-solving skills.
* Experience in leading self and others.
Location: Birmingham, UK
Rate/Salary: 500.00 - 600.00 GBP Daily
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