T24 IT Support Analyst
Full Time | City of London | Office Based
£50,000 - £60,000 per annum
Is this the T24 IT Support Analyst role for you?
Crone Corkill are partnering with an international Bank as their team looks to add an IT Support Analyst with experience using T24. Working within a close-knit team, you’ll be key in providing 2nd/3rd Line Support, whilst also assisting in their large scale migration to Temenos T24. From an IT perspective you'll be working on Windows/Microsoft tech, VMware, Infrastructure Support and assisting with IT Security related matters. This position is office based 5 days per week.
In order to be considered for this hire, it is essential that you have relevant experience working in the Banking or Financial Services industry.
What will you do as a T24 IT Support Analyst?
* Act as an escalation point for 1st Line and resolve 2nd & 3rd Line issues
* Resolve issues related to T24
* Ensure all users can access the environment and all applications and services are available, up and running
* PC Desktop, Laptop and Windows Server Configuration, SCCM, Mobile Device Management, MS Application Support and O365 Administration & Support
* Collaborate with other teams to ensure products are installed, configured and integrated to meet user needs
* Ensure IT Security policies are abided by, security is monitored and alerts/incidents are responded to
* Onboard/offboard users, complete internal user moves, allow access rights and ensure the correct licenses are issued
* Assist in the removal of legacy systems and implementation of a new core Banking system
What skills do you need to be a T24 IT Support Analyst?
* Relevant experience working in the Banking industry or similar Financial Sector fields
* Temenos T24
* Expertise across the Microsoft stack (Microsoft 365, MDM, OS, protocols etc)
* Windows 10/11
* Windows Server
* VMware (DEM/Horizon desirable)
* VMware Disaster Recovery
* Entra/AAD and Active Directory (GPO/Registry/ADFS)
* Software and hardware troubleshooting
* Assisting with InfoSec policy adherence and incident response
* VIP/White Glove Support
* Experience being involved in projects
* Some form of experience with Python, PowerShell and/or SQL (desirable)
What’s in it for you?
In return you’ll work as a key member in a team who will be deeply involved in a business wide project to remove a legacy Core Banking platform and implement their new Digital Banking platform, T24. Outside of this project, you’ll be vital in pushing their Infrastructure forward, troubleshooting and solving issues, mentoring junior members of the team and in return, will receive opportunities to grow. You’ll also be entitled to a discretionary bonus, private medical and private dental, among other benefits.