The Role:
We’re looking for a Customer Retention Specialist to join our busy team here at Agria Pet Insurance where you’ll support our customers who are coming to the end of their current policy and want to discuss their renewal with us.
A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.
You’ll be enthusiastic about our products and be able to talk confidently to our customers, making sure they understand everything about their policy and quotation.
We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. Alternatively, this role can be based fully remote.
You will be required to attend a two week induction when you start. If you join us on a hybrid contract, this induction will take place in the Aylesbury office where you will be required to attend in person before your hybrid working agreement begins. If you are joining us on a remote contract, your induction will be given virtually.
We are ideally looking at a start date of 28th April, but there could be some negotiation on this for the right candidate.
You must be able to commit to these arrangements in order to be considered for this role.
What you’ll be doing:
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