Are you ready to
lead and inspire a team to maintain the impeccable standards of one of London's
most prestigious hotels? Join us at Firmdale Hotels' Knightsbridge Hotel as our
new Head Housekeeper and be part of our dynamic and successful team.
A Firmdale
Hotels, we pride ourselves on offering guests a uniquely styled and luxurious
experience. Our commitment to excellence extends to every aspect of our
operation, and as Head Housekeeper, you will play a crucial role in ensuring
that our hotel maintains its reputation for perfection.
Responsibilities:
* Lead the housekeeping department in executing
daily tasks with precision and efficiency.
* Inspire and motivate your team to deliver
excellence in every aspect of their work.
* Attend management meetings and liaise with
other departments to ensure seamless coordination.
* Conduct thorough inspections of completed
rooms, ensuring they meet our exacting standards.
* Identify and report any maintenance issues
promptly to ensure a seamless guest experience.
* Provide ongoing training and support to
enhance team skills and performance.
* Forecast departmental needs and manage stock
control effectively.
* Develop daily checklists and streamline
processes to optimise productivity.
What you Need:
* Previous experience in a leadership role
within a 5-star luxury hotel environment.
* Hands-on management style with a keen eye for
detail.
* Exceptional customer service skills with a
focus on guest interaction.
* Strong organisational and multitasking
abilities.
* Proven leadership and motivational skills,
fostering a positive team environment.
* Ability to thrive in a fast-paced,
high-pressure environment.
* Approachable demeanour with a genuine
understanding of team needs.
What
We Offer:
* We offer a competitive salary plus service charge and benefits to be discussed
at venue
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
* Times Best Places to Work 2024
* The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
* Manager of the Year – Helle Jensen – Cateys 2024
* Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
* Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
* Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
* Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren Street - Michelin keys
* The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
* Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:
At Firmdale
Hotels, we take pride in our commitment to excellence and our dedication to
creating unforgettable experiences for our guests. If you are ready to embark
on a rewarding journey with a team that values passion, innovation, and
excellence, we invite you to apply for the role.
In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.