Job Title: Repairs Administrator
Salary: £15.67
Location: Hammersmith and Kings Cross, London (on a 5-week rota: 3 weeks in Hammersmith and 2 weeks in Kings Cross)
Contract: 2-month term for sickness cover
Working Hours: Monday - Friday, 9 am - 5 pm (in-office, no remote work)
About the Role:
We're seeking a proactive Repairs Administrator to assist with the completion and smooth progression of day-to-day responsive repairs for our residents. You will work on-site at our offices, ensuring a high standard of service delivery by coordinating repairs with efficiency and attention to detail.
The Ideal Candidate:
This role is perfect for someone who thrives in a fast-paced, hands-on environment and is motivated by delivering excellent customer service. You should have strong organizational skills, a proactive approach, and be comfortable communicating with both residents and contractors. Familiarity with repairs scheduling and a basic understanding of quotes and cost verification will be advantageous.
Key Responsibilities:
1. Managing Repairs Requests: Assist with initiating and progressing responsive repairs, ensuring they are completed efficiently and to a high standard.
2. Quote and Cost Verification: Carefully review and approve quotes, checking that contractor costs are fair, and ensure all completed work matches the initial request before processing payments.
3. Communication: Keep residents and internal teams informed of repair statuses, addressing questions and concerns promptly.
4. Documentation: Record all interactions and repair updates in Workwise, ensuring accuracy and consistency.
5. Triage and Prioritisation: Diagnose and prioritise repairs to allocate resources effectively, enhancing overall satisfaction.
6. Issue Resolution: Analyse quotes, invoices, and variation orders, ensuring accuracy and cost-effectiveness by referencing the Schedule of Rates (SOR). Investigate repair issues as needed to prevent delays and recall unnecessary work.
What You'll Need:
1. Previous experience in a customer service or administrative role, ideally within repairs or property management.
2. Excellent attention to detail and the ability to review and verify quotes and repair requests.
3. Strong organizational and time-management skills to handle multiple repair requests.
4. Confident communication skills, both written and verbal.
5. Familiarity with repairs processes and systems (experience with Workwise is a plus).
Join Us:
This is a unique opportunity to contribute to a team focused on delivering excellent repair services for residents. If you're organized, detail-oriented, and ready to support seamless repairs for our community, we'd love to hear from you. #J-18808-Ljbffr