Summary
Gain real-world tech experience. Work alongside skilled experts. Receive full training and support. Grow your confidence and skills. We fix real problems daily. You’ll be part of the action. We offer a structured pathway, a supportive team environment, and varied, hands-on learning. If you’re motivated and ready, we’d love to hear from you.
Wage
Competitive
Competitive wage offered
Competitive apprenticeship salary with regular reviews All training costs fully covered Opportunities for a full-time role and progression after the apprenticeship
Training course
IT solutions technician (level 3)
Hours
Monday to Friday 10am until 4pm.
24 hours a week
Start date
Thursday 1 May 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Setting up new computers, servers, and networks
* Handling support tickets and technical requests
* Providing service desk assistance to end users
* Shadowing senior technicians on-site and remotely
* Managing and maintaining our repair workshop
* Diagnosing and repairing desktops and laptops
* Responding to phone and email support queries
* Booking in incoming deliveries and hardware
* Keeping track of equipment through asset management
Where you’ll work
2nd Floor Westgate House
Spital Street
Dartford
DA12EH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
REMIT GROUP LIMITED
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
All training will take place either on-site at our office or remotely with the training provider, so there is no need to travel elsewhere.
You’ll spend most of your time learning hands-on with our team, supported by regular remote learning sessions with the training provider. We’ll also provide time during the week to complete coursework and training activities.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
Other requirements
Confidence is key; not in knowing everything, but in being willing to try, ask questions, and get stuck in. Are you genuinely interested in tech and ready to grow with us? Think about: Are you comfortable speaking with people and solving problems? Can you manage your time and stay organised? Are you keen to learn something new every day?