Company Description
SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and helps organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation. Find out more about us by visiting our website.
Job Description
The Role
Reporting into the Head of Technology Business Operations Excellence (TBOX), this role is responsible for managing a small established team of vendor management professionals, and uplifting the practice, tooling and processes to support the ongoing capability for vendor and partner management across Technology. The role will be responsible for managing all Technology partner and vendor requirements, owning the contractual, commercial and operational working relationships with vendors to ensure effective delivery of committed products, services and solutions. This includes the ongoing governance and reporting of performance against defined metrics, as well as proactively identifying opportunities for realising greater value and savings from these relationships.
This is a critical function for SEEK Technology given the importance of maintaining and driving strategic value from vendor relationships in achieving SEEK’s growth ambitions.
Key Responsibilities
1. Define and manage policies and processes for vendor management functions.
2. Collaborate with business units and partners to align or implement these policies and processes (e.g. Procurement, Finance, Risk).
3. Provide leadership and set the strategic direction, mission and vision for the vendor management capability in alignment with the strategic and operational objectives of the technology organisation and the broader enterprise.
4. Develop organisational design and functional roles and responsibilities for technology vendor management.
5. Collaborate with internal partners to develop criteria and standard methodologies for vendor selection.
6. Assist procurement teams in optimizing negotiation cost-effectiveness and ensuring vendor management policy and practice compliance.
7. Establish internal and external policies, standards and processes for vendor interaction.
8. Develop processes and tools for use in vendor management, including vendor tracking, analytics and performance management tools.
9. Serve as the leadership-level point of contact between the vendors and internal customers.
10. Manage vendor relationships as the key point of contact between specified vendors and the business.
11. Manage the communication process with vendors to ensure that appropriate leverage is preserved.
12. Manage the collection, consolidation and communication of reporting and data on vendor contracts, performance, risk and relationships to key customers and vendors.
13. Coordinate with asset management resources to assist in the management and tracking of software/hardware assets.
14. Segment and rationalise the vendor portfolio to apply appropriate focus to the most strategically important vendor relationships.
15. Manage the creation and maintenance of a repository of vendors in a contract management database.
16. Oversee the measurement and reporting of vendor performance, including the development of evaluation tools.
17. Partner with other areas of the business to track and report on vendor financial viability and compliance.
18. Collaborate with team members in the APAC Technology function to build knowledge of standard methodologies in vendor and contract management.
The Team
This role will have an existing team of two (2) vendor management professionals reporting into it. It sits within a newly established function called Technology Business Operations Excellence (TBOX) which has the remit of driving operational excellence across Technology.
Qualifications
Essential Qualifications, Skills and Experience
1. Significant experience in successfully leading a team in the management of vendors/third parties.
2. Demonstrated ability to build a team and processes from zero.
3. Broad knowledge of the IT industry and the products and services provided by technology vendors.
4. Excellent grasp of contract management and negotiation.
5. Solid grasp of financial concepts.
6. Understanding of the vendor life cycle.
7. High degree of professionalism in all areas.
8. Highly developed diplomacy, influencing, negotiation and conflict management skills.
9. Experience developing vendor strategies for cross-geographical business areas.
10. Ability to partner at all levels of the organisation.
Other Qualifications, Skills and Experience
1. Highly analytical; puzzle-solving - Detail oriented with a solid focus on quality.
2. Senior presence and comfort interacting with both internal and vendor senior leadership.
3. Positive ‘can-do’ attitude.
4. Relationship skills that will facilitate positive vendor behaviours.
5. Demonstrated continuous innovation and growth in teams.
Additional Information
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart. We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success.
#J-18808-Ljbffr