Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff. To be skilled and experienced in the full range of administrative work practices, software programmes and specialised functional terms, additional training will be provided To be proficient with the knowledge of Patient Records management supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis. To operate the Trusts central telephony systems. To ensure all referrals are actioned and processed in a timely manner. Incoming phone calls are answered and dealt with to minimise waiting times. Flexible with regards to covering across Rochford Hospital and Kingsley centre, as and when required. Notice will be provided in advance.