Post Title: Head of Property and Housing Management
Job Summary
Responsibility for all aspects of managing and maintaining the Association’s built environment and infrastructure, across our rented and leasehold independent living apartments, our care home and our communal facilities and offices. You will join Rockdale at an exciting time in its history as we embark upon providing an extended care offering and a series of major building projects to both increase and upgrade our stock to ensure that our homes remain desirable, fit for purpose and sustainable for future generations. You will co-ordinate all aspects of Health & Safety for the Association and be responsible for the provision of a high quality, responsive housing service that delivers value for money and focuses on positive resident outcomes and satisfaction.
Accountable to: Chief Executive
Line Managed by: Chief Executive
Responsible for: Senior Maintenance Officer, Contracts and Tenancy Officer and Health & Safety, Compliance and Resource Officer.
Working closely with: Senior Housing and Support Co-ordinator and Care Home Facilities Manager
Duties and Responsibilities
Leadership and General Management
* To be a member of the Senior Management Team responsible for delivering the Association’s Vision and Strategy and establishing and managing budgets. To attend Board and sub-committee meetings as required, ensuring that the Board and Senior Management Team are informed on any matter which is deemed to be of major significance to the Association in your areas of responsibility.
* Provide strong leadership and effective people management to all staff employed within your areas of responsibility, managing and motivating staff, ensuring all recruitment, training, development and performance review procedures are successfully implemented and to ensure technical and professional competence is maintained.
* Work collaboratively across the organisation and build and maintain effective working relationships with colleagues and other key stakeholders.
* To ensure that the Association is compliant with all relevant legislation and regulatory reporting requirements for your area of responsibility. This includes, the Regulator of Social Housing, the Housing Ombudsman, the General Data Protection Regulations and employment legislation.
* Be fully committed to the Association's Mission and Objectives, contributing to publicising the work, and always acting as an ambassador for the Association.
Property Management
* Responsible for all aspects of managing the Association’s properties, grounds and infrastructure. This includes:
* Planned, cyclical and responsive repairs and maintenance service (including turnaround of void properties) ensuring all performance targets are achieved and monitoring the work quality of both in-house teams and contractors;
* Maintaining and reviewing a suitable list of Approved Contractors to cover all required trades and services with sufficient depth to comply with the Association’s procurement policies;
* Ensuring value for money and quality of service for the Association and residents through effective procurement and ensuring all service level agreements are complied with and regularly market tested;
* Managing the scoping, procurement and delivery of all development, construction or refurbishment projects in accordance with the Association’s policies and procedures and regularly reporting on both progress and conformity to budgets;
* Conducting Section 20 consultations with leasehold residents when major works are proposed, liaising with Head of Finance & Resources around reserve funds and service charge reconciliations;
* Conducting regular property audits and providing a dashboard of all KPIs for your areas of responsibility;
* Developing a long-term asset management strategy (with advice from external consultants) to produce a 25-year planned maintenance programme to ensure compliance with current and prospective regulation such as the requirements of the Decent Homes legislation and the need to improve energy efficiency.
* Keeping abreast of product and technological innovation in residential property and all relevant regulatory change through continuous professional development and industry networking.
Health & Safety and Compliance
* Act as the Association’s Health & Safety Co-ordinator and Fire Officer, being aware of current Health and Safety legislation.
* Plan, instigate and maintain records of Health & Safety compliance checks such as water monitoring, asbestos review, fire risk assessments and electrical compliance.
* Ensure the Association’s Health & Safety policy is always implemented, put into practice and is subject to review and risk assessment at regular intervals or as situations change.
* Enable regular consultation and briefing with staff and residents on health and safety issues.
* Ensure systems are in place for effective monitoring, measuring and reporting of health and safety issues to the Senior Management Team, the Board and where appropriate to the Health & Safety Executive.
* To ensure that the Association is compliant with all relevant legislation relating to the renting of properties such as the Minimum Energy Efficient Standards, gas, electric and fire safety, asbestos, lifts, legionella/water and damp and mould treatment.
Housing Management and Engagement
* Manage the letting and sale of the Association’s sheltered rented and leasehold apartments.
* Assist the Head of Finance and Resources in setting sustainable rent levels by maintaining a working knowledge of the local social housing market.
* Promote safe, peaceful and pleasing environments for all our residents to live in by carrying out frequent estate management inspections.
* Ensure that residents adhere to their tenancy agreements and take prompt, appropriate action to resolve any issues e.g. anti-social behaviour.
* Regularly review existing policies & procedures and handbooks to improve service to residents.
* Encourage a high level of involvement from residents in the management of their homes and the services provided through participation in surveys and surgeries.
* Encourage residents to access our services online and ensure our website is a useful and easily accessible resource for residents.
* Provide benchmarking and performance information for presentation to the residents, the Senior Management Team and the Board.
This job description is not intended to be an exhaustive list. Other duties broadly consistent with the overall aim of the job may be required from time to time.
TERMS AND CONDITIONS OF EMPLOYMENT - A separate contract gives full details.
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