The Operations Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies. Primary objectives for the Duty Manager will be:
* To ensure the highest possible standards of health and safety and customer care within the Centre.
* To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
* To assume shift management responsibility for the Centre to maximise the total performance of the Centre and maintain the highest standards of customer care.
* To oversee and support the Duty Management team and maintaining the high standards of the Centre through Operational excellence
* To manage the Bookings and Invoicing for the Centre in relation to Events on site
Will be able to gain acceptance and respect from clients and the teams involved.
* Will be able to build strong relationships with customers, clients and employees.
* Will be able to communicate at different levels of the organisation, both listen and direct.
* Will be able to meet the demands of the role by working additional hours when required.
* Will be able to demonstrate clear identification with all customer requirements.
* Will be able to maintain and be committed to good employee relations and deliver quality training.
* Will be able to perform recreation assistant duties when required.
* A National Pool Lifeguard Qualification is desirable but not essential as we can fully fund the course.
* Ideally you will have a Pool Plant Operators qualification and a recognised Leisure Management qualification.
Free gym membership for you and a nominated person / Employee discount portal / Company sick pay / Career Progression and More