Job role : International Sales Support Administrator Location : Teesside Industrial Estate, Stockton-on-Tees Hours: 37.5 Reporting to: Head of Sales, International Salary: Competitive remuneration package in accordance with the responsibilities of the role. ABOUT LINDY Lindy Electronics is a leading global supplier of cable and connectivity solutions. Its UK operation is headquartered in Thornaby, Stockton-on-Tees and with over three thousand products Lindy provides installers, system integrators and resellers with the ultimate one stop resource for cables and connection technologies. Our Lindy International Ltd team are growing the business in the Gulf and other non-EU countries. JOB OVERVIEW As part of the sales support team working alongside the Head of Sales, International you will provide support dealing with all customer pre and post-sale queries, including order processing and updates, production of quotes and provision of delivery details including understanding and adhering to the different procedures and giving an exceptional customer experience. You will be able to confidently and professionally communicate with our customers on the telephone, face to face and by email. You will be keen to learn all about Lindy products and to be able to use this knowledge to assist customers. If you have experience in face to face/remote customer service and/or a sales administration background with a strong attention to accuracy and detail, then this could be the next role for you. ESSENTIAL REQUIREMENTS To apply for this role, you will need to: Computer literate and competence using systems such as Microsoft Packages such as Dynamics, Office 365 and especially Excel Able to assume responsibility for the completion of tasks in a timely manner Must be a team player who is adaptable with the ability to work on your own and with others Takes pride in your attention to detail and accuracy of work Strong customer focus ensuring that the customer experience is taken into account at all times Excellent at dealing with customers over the telephone, face to face and via email Able to use your initiative in identifying what needs to be done and being proactive in resolving problems and getting on with your day to day work Excellent verbal and written skills Be punctual and maintain good attendance. DESIRABLE REQUIREMENTS A Customer Service/Technical Admin background is highly desirable Experience of working in a Sales, IT or AV environment would be advantageous KEY RESPONSIBILITIES Order processing, providing proofs of delivery, generating invoices, responding to customer queries within SLA. Learning about Lindy products to be able to support customer queries and keep that knowledge up to date. Processing new business applications including Credit Applications. Working with the Head of Sales, International to fulfil customer requests and demand. Process and deal with customer returns. Respond quickly and efficiently to all customers ensuring an exceptional customer experience in every channel. BENEFITS Auto enrolment in The People’s Pension Scheme 22 Days holiday Plus 8 days bank holidays Employee Assistance Programme with VIVUP A Perkbox account, giving 24/7 access to hundreds of perks and discounts Access to free online fitness classes, workout videos, meditation guides and lots of other wellbeing resources Access to Lindy Learning Portal to support personal development in work and at home. Employee discount on all Lindy products Free car parking Free tea & coffee Fully paid Christmas party