Job summary An exciting opportunity has arisen for a Band 2 Warehouse Service Support Team Assistant based at Regional Stores Newport The post holder will be responsible for providing Customer Services Support to customers serviced by our Regional Stores Newport. Sets of daily tasks are to be undertaken such as; clerical and administrative support, courteous and efficient call handling from stakeholders via telephone or Action Point system. Data input via the Oracle WMS system, liaising with warehouse staff, effective stock purchasing, raising orders and discrepancies, liaising with suppliers. Working pattern will be fixed at 37.5 hours per week. Main duties of the job The successful candidate will have experience working in a busy office environment with an understanding Warehouse and Administrative Support within Supply, Logistics and Transport remit. Able to provide an efficient and professional service to meet NWSSP objectives. Be a team player with excellent communication skills, who will be required to adopt a flexible approach to any activities undertaken which will require the exercise of initiative, although also operating within procedural guidelines. Liaison with internal staff at all levels, Stakeholder's and external suppliers. Have experience of working within a busy office environment and be IT literate. Fixed term for 12 months to meet the needs of the service The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/ NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other. Date posted 06 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year per annum Contract Fixed term Duration 1 years Working pattern Full-time Reference number 043-AC218-1024-A Job locations Regional Stores Newport IP5 Celtic Way Newport NP10 8BE Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications and/or Knowledge Essential NVQ Level 2 in Customer Services 3 GCSEs (English and Maths as a minimum) Experience Essential Previous experience in customer services / purchasing environment Experience of working in a busy environment Desirable Knowledge of Microsoft packages Working knowledge of quality systems and procedures Skills Essential Ability to work to deadlines Ability to work on own initiative whilst away from the work base Excellent telephone manner Desirable Able to prioritise own workload Work as a pro-active member of the team Person Specification Qualifications and/or Knowledge Essential NVQ Level 2 in Customer Services 3 GCSEs (English and Maths as a minimum) Experience Essential Previous experience in customer services / purchasing environment Experience of working in a busy environment Desirable Knowledge of Microsoft packages Working knowledge of quality systems and procedures Skills Essential Ability to work to deadlines Ability to work on own initiative whilst away from the work base Excellent telephone manner Desirable Able to prioritise own workload Work as a pro-active member of the team Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name NHS Wales Shared Services Partnership Address Regional Stores Newport IP5 Celtic Way Newport NP10 8BE Employer's website https://nwssp.nhs.wales/ (Opens in a new tab)