Executive Front of House Host
Hospitality / Customer Service Experience is essential
Main duties
* Work as part of a small team of executive hosts to support the day to day running of the house, including extensive formal & kitchen gardens and the conference facilities
* Ensure high standard of cleaning, catering and maintenance requirements are met and issues escalated as necessary
* Flexibility in working hours, including travelling between locations, evening working with some overnight stays
* Be adaptable to a changeable environment and able to operate on a flexible rota system
* Ability to host high profile customers with discretion and 5 star excellence
* Manage all logistics in support of Customer Visits
* Fully understand and comply with client strategy, policies and procedures
* Provide a VIP Concierge Service, including “Meet and Greet”
* Develop effective professional working relationships with client personnel at all levels of the Organisation.
* Develop effective professional relationships with home and international customers
* Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
* Support Emergency Procedures as necessary
* Undertake mandatory training courses relevant to the role
* Work closely with the in house catering team to adapt seasonal menus
Key skills
* Extensive hospitality / customer service experience is essential
* Customer focused – always putting the Customer at the forefront of everything you do.
* Ability to remain calm and composed under pressure
* Ability to communicate effectively with Customers and personnel at all levels of the Organisation
* Cultural Awareness
* Organisational and Time Management Skills
* Ability to Problem Solve and escalate when necessary
* Customer orientated approach with a high attention to detail
* Knowledge and operational experience of Microsoft Office software
* Desire to continually improve and self develop
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