We are thrilled to announce an opening for a Desktop Support role within our dynamic IT department. In this crucial position, you will play a key role in providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. Your primary responsibilities will include:
Desktop Support:
Use of ticketing system to facilitate Desktop Support.
Use of document library to manage Work Instructions.Telephony:
Purchase, configure, install, and support mobiles devices and internal phone system.
Liaise with the telephony suppliers.Client Hardware and Software:
Purchase, install, configure, and support any client hardware and software.
Standardise and maintain operating Instructions.Network Administration:
Set up new users and hardware onto the network.
Set up and install printers.Desktop Software Licensing and Asset management:
Maintain Asset register of all IT equipment.
Maintain register of all software licensing.Project Management:
Manage, assess and report on project activities to meet deadlines.
Inform and work with other users.Key Software Support:
Have a basic understanding and support of all key business software packages.
IT Team development:
Provide training to team on business-critical job specific functions.
Proactively contribute towards improving the IT team.
Provide support and training to users of telephony, photocopiers, hardware, and software.The Candidate
We are looking for a ...