POSITION SCOPE: Ensure that the switchboard is covered at all times and that shifts run smoothly. All calls are to be answered in a timely fashion. Providing excellent customer service at all times. Taking full responsibility for completing all daily tasks and assisting reception when necessary and when business allows. JOB FUNCTIONS: Prepare documentation for daily business Ensure prompt, efficient and courteous answering of all calls, internal and external and transfer to the appropriate extension Always ensure the privacy of our guests and handle any request with the utmost discretion Ensure all guest requests are dealt with in a professional manner and timely fashion Ensure the switchboard is covered at all times Handle all wake-up calls and ensure they are delivered at the appointed time Be aware of all Forbes Standards and adhere to them at all times Full awareness of the current daily status of Hotel Ensure smooth handover to the next shift Position Requirements Must be eligible to work within the UK. Must be able to communicate comfortably in both, written and spoken English. The ideal candidate will be organized; detail-oriented and enjoy dealing with people. An excellent telephone manner is also a requirement. Knowledge of Opera is an asset along with previous experience in a similar role and environment. This position is great for someone who enjoys multi-tasking and working in a fast-paced environment. Benefits include Subsidised staff accommodation (if required). Access to a meal on duty in the staff canteen. Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family. Discounts available at the Food & Beverage outlets and the Golf Professional Shop. Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions). Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties. Uniforms - a uniform will be provided, and items will be laundered at the Company's expense. Employee Assistance Programme – offering a range of Employee Assistance Help Lines. Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.