What's involved with this role: Temporary Revenues Officer/Admin – Housing Job Ref: N Warwickshire 5255103 Pay Rate: Up to £14.95 per hour PAYE depending on experience Hours per week: 37 Monday - Friday, normal working hours Role Length: This opening assignment is for 3-4 months City: Atherstone, Warwickshire Hybrid and fully remote working available. The purpose of the role is to ensure that Revenues records are maintained to enable the correct billing and recovery of Council Tax, NDR, Housing Benefit Overpayments and Former Tenant Arrears and to bring to the attention of the Senior Revenues Officer any matters that affect the delivery of the service. Key Responsibilities: Ensure that all amendments to liability and reliefs are completed accurately. Advise on and verify the correctness of information regarding liability, discounts and exemptions prior to input on the on-line system. Input changes in liability of properties on to the on-line system. Classify and ensure correct charges are levied on empty properties. Set up Direct Debit instructions for Council Tax and NDR accounts including dealing with any recalls. Give advice to customers with regards to their liability. Deal with personal, telephone and written enquiries from customers and their representatives. Responsibility for deciding the most appropriate enforcement remedy to recover monies due to the Council in respect of Council Tax, NDR, Housing Benefit Overpayments and Former Tenant Arrears. Negotiate, agree and set up payment arrangements taking into account the policies and procedures laid down by management using discretion to extend payment arrangements or other action where hardship is demonstrated. Liaise with the Council appointed Enforcement Agents. Give advice to customers with regards to their account. Qualifications: Relevant qualifications. Skills & Experience: Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation. Sound experience of working within a Billing/Recovery environment. An understanding of the work and functions of the Council Experience of working with Document Management Systems and/or Revenue/Benefit systems. Experience in dealing with the collection/recovery of Housing Benefit Overpayments and Former Tenant arrears. Ability to communicate effectively both verbally and in writing with individuals. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro). Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. Please feel free to apply to us direct via jobstclrec.com by quoting the job reference and exact job title. To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. S Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please