For further information on this role, please see the attached detailed Job Description and Person Specification. Analyse and document routine clinical and administrative workflows, information, data collection and/or reporting requirements; Investigate end users preferences and populate databases as part of the configuration process; Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application; Ensure that the Epic system is configured to meet new best practice ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior Configuration Analyst or Configuration Manager when required; Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Senior Configuration Analyst or Configuration Manager as appropriate; Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met;