Job Title: Customer Care Team Lead Salary: £31,000 - £34,000 Location: Edinburgh, United Kingdom Hours: Monday - Friday, 35 hours per week, 8 am - 6 pm NEW EXCITING OPPORTUNITY We are thrilled to announce an exciting new opportunity with our client, one of the nation's most successful e-commerce businesses! Due to their incredible business growth, we are now recruiting for a Customer Care Team Lead to join their dynamic team. Engaging with customers through many contact channels you will also liaise with network partners and suppliers. If you have a passion for doing the right thing, want to be part of a wonderful team culture, and have the imagination to do something that little different then we want to speak to you. Job Responsibilities: 1. Lead a team of highly motivated customer care professionals, focusing on developing and empowering them to deliver world-class customer service. 2. Support multiple regions and represent the Centre of Excellence. 3. Play an integral role in enhancing customer service offering across all communication channels. 4. Manage team's contribution towards operational and service delivery goals, ensuring excellent customer service and compliance with regulatory requirements.
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