We are seeking an experienced Membership Consultant to manage a residential development in Leatherhead. This is a single-site role working in one building.
This is a full-time 40hr week position.
*Will include working alternative Saturdays*
What's in it for you as a Membership Consultant?
* Opportunity to work in a brand-new luxury building.
* Great work location close to transport links.
* An opportunity to join a well-established business at an exciting period of growth.
* Competitive salary.
* 25 days holiday plus 8 bank holidays.
* Private medical insurance.
* Season ticket loan.
* and much more!
Responsibilities as a Membership Consultant:
* Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
* Make sure residents and potential residents have a great experience from their first inquiry to moving in.
* Perform viewings for perspective residents.
* Increase customer satisfaction on all platforms.
* Complete inventory checks before check-ins and after check-outs.
* Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
* Manage the residents’ move out process.
* Attend resident events and help with the planning of these events.
* Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
* Attain set targets regarding occupancy, revenue and pricing
* Assist team members with ad hoc duties as and when required.
Skills required as a Membership Consultant:
* Exceptional customer service skills with a passion for building long-term working relationships.
* Excellent communication and interpersonal skills.
* Resilient, able to work under pressure.
* Proactive and able to use your own initiative.
* Ideally ARLA qualified (desirable but not essential)
* We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure.
INDHS