Summary
This is an excellent opportunity for someone who is passionate about the automotive industry. At Tegiwa, we pride ourselves on outstanding service to our customers, and the successful candidate will play a key role in helping us achieve this goal.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday. Shift times to be confirmed.
37 hours 30 minutes a week
Start date
Monday 28 April 2025
Duration
1 year 1 month
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
We are looking for someone who is eager to learn, high organised, and able to work well under pressure. In return, we offer a supportive and inclusive working environment, as well as opportunities for personal and professional growth. If you are looking for a challenging and rewarding apprenticeship,Tegiwa could be the perfect place for you.
As a Customer Service Apprentice at Tegiwa, the successful candidate will work closely with our experienced team to provide vital support across various areas of the business.
This will include:
* Assisting with customer service enquiries via email and telephone
* Processing orders accurately and efficiently using our bespoke
software
* Managing inventory and stock levels, including regular stock counts
* Supporting with data entry and analysis to help drive business growth and decision-making
* Contributing to the development and implementation of new processes and procedures to improve efficiency and productivity
* General administration tasks, such as filing, scanning and photocopying
The apprentice will receive on-the-job training and guidance to ensure they develop a comprehensive understanding of the business and its processes. This is an excellent opportunity to gain experience in a dynamic e-commerce setting, while developing essential business administration skills.
Where you’ll work
TEGIWA HOUSE
SUTHERLAND ROAD
STOKE ON TRENT
ST3 1HZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
STOKE ON TRENT COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Training will take place at your workplace during usual working hours, facilitated by Stoke-on-Trent College.
Requirements
Essential qualifications
GCSE in:
* English (grade 3 or above)
* Maths (grade 3 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Administrative skills