Job Description We’re recruiting for a Customer Service Specialist to join us in our Retail Savings Operations team. We’re offering a base salary of £24,525. You’ll work 35 hours during our opening hours - Monday to Friday. This position offers a unique work arrangement of working 3 days from home and 2 days in our Cardiff office. Our Customer Service teams are made up of individuals from different backgrounds including call centre, retail, hospitality, and sales. If you're passionate about providing exceptional customer service and enjoy helping people and solving problems then we'd love to hear from you What you'll be doing: You’ll be working in one of our lively and dynamic contact centres, answering inbound phone calls from our customers about their savings products You’ll provide customers with a first-class experience during every interaction Delivering a personable service to our customers, supporting our customers’ needs accurately on a right first time basis, ensuring next stages are understood and that any correspondence is effective and accurate You’ll use our in-house systems to give our customers a positive experience whilst, maintaining compliance Steer your own development; provide a great customer experience whilst helping you achieve your own career goals For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General