We are recruiting for a Client Services Administrator who will be responsible for coordinating the allocation of audits. You will ensure productive client relationships, handling coordination issues and effective delivery of audits meeting customer expectations. ABOUT YOU We are seeking an organised, detail-oriented professional with a passion for delivering exceptional client service. You will have excellent communication skills, a positive attitude, and the ability to multitask. We are looking for someone with the ability to stay organised and be able to work independently when needed. Required skills and experience: Good IT literacy skills The ability to effectively communicate Excellent customer service skills Enhanced prioritisation skills Problem-solving with a continuous improvement mindset ABOUT THE OPPORTUNITY The Client Services Administrator role within the Business Assurance team is responsible forcoordinating the allocation of audits in the UK and Ireland but also sometimes Worldwide, including but not exclusively food,supplier management, social, technical & security audits, Inspections, ISO, Aerospace and Automotive Standards.Ensuring productive client relationships, handling coordination issues and effective delivery of audits meeting customer expectations. Key activities: Coordinating the allocation of audits in the UK and Worldwide, including but not exclusively to food, second party and management system audits Issuing certification where appropriate and doing quality checks Controlling the audit teams diary ensuring utilisation meets expectations Point of Contact to ensure queries are sent to the appropriate department by phone and email Supporting the scheduling and tracking of audits to ensure completion within client requirements Reviewing and approving Technical Applications for customer requirements Issuing renewal documents with correct pricing to clients in a timely manner Sending out notifications to clients relating to their next audits Liaising with the team regarding any delays in issuing certification and communicating effectively with the client Assisting with the update of client platforms Aid with client retention to ensure we maintain client numbers and revenue Collaborate with the Finance team, assisting with client queries and chasing Purchase Orders Supporting the Training department administration tasks including producing certificates, updating the Website using WordPress, printing & sending out training course materials and using PowerPoint to update materials WHAT WE OFFER Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world. Competitive salary/benefits Development and career opportunities around the Globe Working in a highly motivated team and dynamic working environment We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin. Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.