Job summary Part time 30 hours per week. Permanent post. The Deputy Bereavement Officer will be the first point of contact for hospital deaths and will guide and support the Bereaved family through the death certification process. Working with the medical examiners, coroners, medical staff and Bereavement Nurses. Main duties of the job Death certification process Supporting bereaved families Dealing with patient valuables Compensation claims review witness wills, insurance claims and hospital Saturday About us You will part of the Bereavement and Patients services team dealing with all hospital death. The Team are lead by the clinical service lead for Bereavement and organ donation and the Bereavement Nurse working very closely together to support bereaved families. the team flexible, kind, caring and compassionate to the needs of our services users and have a support network within their role Date posted 27 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 241-55DS-25 Job locations Bolton Hospital Minerva Road Bolton BL4 0JR Job description Job responsibilities 1.The Post holder will be the key contact for bereaved family relatives to support them through the process of arranging and registering when someone dies in the hospital. 2.The post holder will assist with the preparation and documentation of death certificates, working with medical staff and medical examiners this will also include supporting referrals to coroners and supporting funeral planning. 3.The post holder will support the Bereavement officer in arranging funerals for adults and still births when necessary liaising with bereaved families 4.They will support the efficient channelling of communication with medical examiner office, bereaved families, discussions with the Registers, coroners department staff, other organizations members of the public and other disciplines within the Trust, 5. Support Witnessing of Wills, Court of protection and third party mandate forms for inpatients 6. Complete claims forms for patients and families and assist with Department of Work and Pensions enquires regarding admission and discharge dates either by telephone or letter 7. To receive valuables from the ward, to place in the safe ,and return valuables when patient discharged or has died. 8. To support maintenance of patient property accounts liaising with finance 9. To deal in a professional, helpful and sensitive manner with families, staff and other agencies by telephone or face to face, taking messages, advising families about appointment, referral to the Coroner, medical examiner office and Registrar 10. Receive notification of Road Traffic Collisions compensation claims form, verify if treatment has been received or not either as in patient or outpatient by the Trust 11. Complete RTA2 forms, indicating number of days in hospitals and return forms to Compensation recovery unit 12. Liaise and communicate with Compensation Recovery Unit, A&E, Health records and Divisional manager to resolve discrepancies 13. Advice finance manager and Clinical Service Lead regarding monthly amounts cancelled and withdrawn, verifying the amount paid by Compensation recovery unit on monthly pay list 14. To manage and priorities workload on a daily basis and deal with the competing demands 15. The post holder will demonstrate excellent organizational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for compassion, confidentiality and integrity. 16.To be proficient in Computer systems EPR. LE2.2 tracking case notes and complying with Data Protection Act and Information Governance 17. To maintain confidentiality at all times when dealing with information and sensitive Trust information Job description Job responsibilities 1.The Post holder will be the key contact for bereaved family relatives to support them through the process of arranging and registering when someone dies in the hospital. 2.The post holder will assist with the preparation and documentation of death certificates, working with medical staff and medical examiners this will also include supporting referrals to coroners and supporting funeral planning. 3.The post holder will support the Bereavement officer in arranging funerals for adults and still births when necessary liaising with bereaved families 4.They will support the efficient channelling of communication with medical examiner office, bereaved families, discussions with the Registers, coroners department staff, other organizations members of the public and other disciplines within the Trust, 5. Support Witnessing of Wills, Court of protection and third party mandate forms for inpatients 6. Complete claims forms for patients and families and assist with Department of Work and Pensions enquires regarding admission and discharge dates either by telephone or letter 7. To receive valuables from the ward, to place in the safe ,and return valuables when patient discharged or has died. 8. To support maintenance of patient property accounts liaising with finance 9. To deal in a professional, helpful and sensitive manner with families, staff and other agencies by telephone or face to face, taking messages, advising families about appointment, referral to the Coroner, medical examiner office and Registrar 10. Receive notification of Road Traffic Collisions compensation claims form, verify if treatment has been received or not either as in patient or outpatient by the Trust 11. Complete RTA2 forms, indicating number of days in hospitals and return forms to Compensation recovery unit 12. Liaise and communicate with Compensation Recovery Unit, A&E, Health records and Divisional manager to resolve discrepancies 13. Advice finance manager and Clinical Service Lead regarding monthly amounts cancelled and withdrawn, verifying the amount paid by Compensation recovery unit on monthly pay list 14. To manage and priorities workload on a daily basis and deal with the competing demands 15. The post holder will demonstrate excellent organizational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for compassion, confidentiality and integrity. 16.To be proficient in Computer systems EPR. LE2.2 tracking case notes and complying with Data Protection Act and Information Governance 17. To maintain confidentiality at all times when dealing with information and sensitive Trust information Person Specification Experience Essential worked in caring environment good administrative and clerical background experience of working with different IT systems skillls Essential effective communication and telephone manner good written and verbal communication skills ability to deal with all levels of people panning and organisational skills flexibility to met service needs Qualifications Essential GCSE English and Math A-C. NVQ3 in Business Administration or social and health care or working towards Person Specification Experience Essential worked in caring environment good administrative and clerical background experience of working with different IT systems skillls Essential effective communication and telephone manner good written and verbal communication skills ability to deal with all levels of people panning and organisational skills flexibility to met service needs Qualifications Essential GCSE English and Math A-C. NVQ3 in Business Administration or social and health care or working towards Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Bolton NHS Foundation Trust Address Bolton Hospital Minerva Road Bolton BL4 0JR Employer's website http://www.boltonft.nhs.uk/ (Opens in a new tab)