Job Title: Medical Receptionist/Administrator
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
* Deal with all general enquiries, explain procedures and make new and follow-up appointments.
* Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
* Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
* Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
* Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
* Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
* Enter patient information onto the computer as required.
* Open up premises at the start of the day when first to arrive, deactivate alarm and make all necessary preparations to receive patients.
* When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
* Ensure that all new patients are registered onto the computer system promptly and accurately.
* Undertake any other additional duties appropriate to the post as requested by the partners or the business manager.
Job Types: Full-time, Permanent
Pay: £12.10 per hour
Expected Hours: 15 – 37.5 per week
Benefits:
* Company pension
Schedule:
* Monday to Friday
Ability to Commute/Relocate:
* Hove, BN3 8LD: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Experience:
* Medical Receptionist: 1 year (preferred)
Work Location: In person
Application Deadline: 28/02/2025
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