Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
To operate and monitor the Trust's Patient Flow system on behalf of the portering department. This is an integral part of the patient's journey within the Trust, and as such, requires someone with an eye for detail and a diligent attitude. This position requires someone with great communication skills at all levels, from porters to the Chief Executive.
This vacancy is open to all internal and external candidates. NHS Employees should ideally secure their manager's agreement for a secondment arrangement prior to applying, as this will be a condition of any offer made. This vacancy is advertised on a fixed-term basis, it has been established due to a pending service review and will end after 12 months. Whilst this post is advertised on a fixed-term/secondment basis, there is the potential that this post may become permanent in the future.
Main duties of the job
1. As a member of the site Portering team, you will undertake a wide range of clerical duties to support the service as directed by the Managers.
2. Receive and make incoming/outgoing calls for the department with internal and external contacts, taking any messages and initiating appropriate action for portering assistance.
3. Completion of databases & spreadsheets for recording and reporting activity through the Portering control Systems.
4. Accuracy when recording information.
5. Produce memos, letters, and reports promptly and accurately.
6. General photocopying, scanning, and faxing.
7. Receives and opens incoming mail, sorts and posts outgoing mail at the end of the working day.
8. Manage ad hoc bookings for furniture moving and removal and coordinate this work with the ad-hoc duty porter.
9. Liaise with departmental colleagues, other staff and managers in the Trust, external suppliers and contacts, Finance Department, and users of services as directed.
10. Use of Oracle systems for checking invoices & Delivery notes.
11. Establish and maintain effective and efficient filing systems.
12. To update the intranet menu on a daily basis.
13. Maintain stationery stock and requisition replacements.
14. Plan and arrange meetings for Managers.
15. Any other general clerical duties as directed.
About us
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff makes for happy patients'. We have a recognised track record in staff engagement and living our values 'the WWL Way'. WWL is committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Person Specification
Qualifications
* Educated to GCSE or equivalent qualification
* ECDL or equivalent
* RSA I & 2 Word-processing
Experience
* Previous office work experience
* Prior use of excel & other databases (or able to demonstrate equivalent experience)
* To be able to demonstrate relevant previous experience in an office environment
Skills
* Basic literacy and numeracy required
* Good interpersonal skills, with the ability to communicate with a range of suppliers and service users as well as portering staff when issuing tasks.
* Ability to organise & prioritise day-to-day tasks
* Producing letters, posters
* Arranging filing systems
* Setting up databases
Knowledge
* Good general knowledge of office working procedures.
* Awareness of the importance of Portering Services to Trust activity.
* Understanding of NHS
Additional
* Willing to travel to other Trust sites to provide support, as and when required
* Willingness to meet the performance criteria set out in the job description and undertake personal and professional development
* Must be able to work flexibly and where appropriate cover annual leave or sickness
* Professional appearance and approach
* Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
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