Summary
Under the direction/instruction of senior staff: provide general admin & reception support at Abbey Hill Academy. You will join, and be supported by, a team of administration colleagues dedicated to providing high-quality and efficient administrative services, who are experienced in supporting colleagues through the apprenticeship process.
Wage
£12,313.60 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday, hours to be confirmed. Term time only plus 5 PD days.
37 hours a week
Possible start date
Monday 24 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Postholders working to this job description may undertake any of the following main duties and responsibilities:
* To deal with enquiries by telephone and face to face, and ensure that they are dealt with effectively and efficiently e.g. answering routine queries and taking messages where appropriate
* Overseeing the correct operation of the telephone network
* To ensure that visitors to the school are received courteously and punctually whilst observing the appropriate security procedures
* Dealing with enquiries from staff and pupils as appropriate
* Routine photocopying and document collation
* Undertaking a variety of clerical duties including filing
* Provide cover/assistance to other members of staff as required
* To safeguard and promote the welfare of children with whom you come into contact, including adhering to all specified procedures
* To carry out your duties with full regard to the Trust’s Equality Policy
* To comply with Health and Safety policies, organisation's statements and procedures, report any incidents/accidents/hazards and take a proactive approach to health and safety matters to protect both yourself and others
Any other duties of a similar nature related to the post which may be required from time to time.
Where you’ll work
Abbey Hill Academy Ketton Road
Stockton-On-Tees
TS19 8BU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE EDUCATION TRAINING COLLECTIVE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Level 3 Business Administration at Stockton Riverside College
* Functional Skills maths and English, if required
More training information
This apprenticeship will be all on-the-job with the employer, you won't need to attend college.
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade A*-C/9-4)
* Maths (grade A*-C/9-4)
GCSE in:
* Any subjects x5 (grade A*-C/9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Organisation skills
* Team working
* Knowledge of Data protection
* Confidentiality
* Able to relate to children
* Accurate
* IT literate
* Motivated
* Willing to complete training
* Emotional resilience
Other requirements
The successful applicant will be subject to relevant vetting checks, including a satisfactory DBS check before an offer of appointment is confirmed. Following the appointment, the employee will be subject to re-checking as required from time to time by the trust. There also may be some flexibility around hours per week for the right candidate.