Located in the heart of Mayfair, The Arts Club is one of Londons oldest private members clubs and home to a community of members with apassion for the creative arts, literature, and business.From distinguished art exhibitions to fine dining, live music, and an exceptionalprogramme of events for members, the club remains at the heart of contemporary cultural life in London.
We have an exciting opportunity for a passionateHead of Learning & Performance who isa strategic leader responsible for designing, implementing, and managing learning and development and performance management initiatives to enhance employee skills, performance and engagement. Reporting to the People and Culture Director, this role focuses on aligning learning strategies with business goals, fostering a culture of continuous improvement, and ensuring the organisation remains competitive in a rapidly evolving landscape.
Key Responsibilities
Learning and Development
* Develop innovative learning strategies and training curricula to enhance service standards and employee engagement.
* Leverage cutting-edge learning technologies, including managing the organisations Learning Management System.
* Foster cross-departmental training and collaboration through tailored inter-property exposure programmes.
Performance Management
* Oversee performance management systems to drive clarity, accountability, and motivation across the organisation.
* Collaborate with leaders to identify performance gaps and develop targeted interventions.
Succession Planning
* Implement a robust succession planning framework to ensure continuity in leadership and service excellence.
* Identify high-potential talent and design personalised development plans for future leaders.
Leadership Development
* Create and deliver leadership programmes to prepare team members for senior roles.
* Facilitate executive coaching and mentorship initiatives.
Stakeholder Engagement
* Partner with department heads to align learning programmes with business priorities and guest expectations.
* Manage relationships with external training vendors to deliver world-class learning solutions.
Measurement and Improvement
* Establish metrics to assess the impact of L&D initiatives and refine strategies based on data-driven insights.
* Showcase the effectiveness of programmes through detailed reporting on employee engagement and guest satisfaction outcomes.
Budget and Team Leadership
* Manage the learning and performance budget, ensuring cost-effective solutions.
* Mentor and inspire the People & Culture team to foster a culture of excellence and innovation
Qualifications & Experience
* Bachelors degree in Organisational Development, Business Psychology, Human Resources or a related field.
* Minimum 8 years of experience in L&D with at least 3 years in a senior leadership role within luxury hospitality (private membership club experience preferred).
* Proven track record of delivering impactful learning programmes in 5-star or ultra-luxury hospitality environments.
* Solid experience in designing and implementing effective L&D strategies to drive for performance and foster a learning culture; creating training curriculum and learning solutions according to business goals and company values; and facilitating employee engagement through innovative initiatives.
* Experience in working with global, multi-property organisations.
* Expertise in implementing digital and experiential learning tools.
Key Competencies
* Exceptional understanding of luxury service standards and guest expectations.
* Strategic thinker with the ability to align learning initiatives to brand identity and business goals.
* Strong leadership and people management skills with a collaborative approach.
* Excellent communication, storytelling, and relationship-building skills.
* Analytical mindset to measure programme effectiveness and demonstrate ROI.
* Passion for creating memorable guest experiences through employee empowerment and skill enhancement.
In return we offer fantastic rewards and benefits (T&Cs apply):
* Private medical benefits
* Discount in over 800 retail outlets via Reward Gateway
* Discounts on food & beverage in our restaurants and sister businesses
* Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
* Enhanced sickness pay
* Life assurance
* Long Service Awards
* An exciting range of learning and development programmes
* Enhanced maternity pay
* Opportunities for promotion and continual progression
* Complimentary meals while on shift
* Employee assistance programme
* Occupational health nurse
* Birthday day off
Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We don't use agencies. Thank you.
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