Job Title:Customer Service Advisor
Location:Chelmsford
Hours:Monday to Saturday with one day off during the week, 8:00 AM - 4:30 PM
Salary:£12.30 per hour
Responsibilities:
* Perform general administrative duties, including filing, data entry, and managing correspondence.
* Maintain thorough and accurate customer records, maintaining confidentiality and in compliance with GDPR
* Prioritise and process customer enquiries submitted by email, chat, instant messaging, and phone.
* Liaise with clients, suppliers, and other stakeholders as required.
* Resolve customer complaints and issues efficiently, ensuring customer satisfaction and retention
* Contribute to team efforts by accomplishing related tasks and achieving performance targets.
Requirements:
1. Previous experience in an administrative role is preferred.
2. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
3. Excellent organizational and time management skills.
4. Strong a...