Cambridge City 4 Primary Care Network Ltd. offers an exciting opportunity to join our established team of 4 Clinical Pharmacists and 5 Technicians based around our 6 network GP practices in central Cambridge. As a Primary Care Pharmacy Technician, you will be working across the Cambridge City 4 Primary Care Network to support the delivery and development of our Pharmacy services, carrying out clinical medication reviews, high-risk drug monitoring, supporting vaccination clinics, processing discharge medication, and medication management. You will be working in partnership with the patients' GP practice, community pharmacists, nurses, care homes, secondary care, as well as the extended PCN personalised care and physiotherapy teams.
We are able to offer the right candidate an exciting and rewarding career in primary care.
Main duties of the job
To support the management and development of the prescribing systems to ensure safe, effective, and quality prescribing within the practices.
* To work closely with the lead GP partners for prescribing on individual prescribing projects or audits.
* To develop strong working relationships with community pharmacies.
* To act as lead contact for any complex prescribing queries from staff.
* Support the practice drug monitoring protocols, as per NICE guidelines.
* Demonstrate knowledge and understanding of the local formulary guidelines and use of digital resources i.e. eclipse.
* Communicating with patients/carers and members of the healthcare team including GP's, nurses, and receptionists.
* Liaising with local pharmacies and hospitals regarding discharge queries, and helping to ensure optimum therapy and to ensure a smooth transition from Secondary to Primary Care.
* Answer ad hoc medication drug queries from GPs, nurses, and other healthcare professionals within the post holder's expertise.
* Support clinical administration, projects, and audits to improve services and initiatives to enhance safety, quality, and cost-effectiveness.
* To work autonomously and be capable of prioritising work whilst maintaining accurate and timely records.
* Partake in PCN pharmacy team meetings with a positive and encouraging attitude towards teamwork, PCN prospects, problem solving, and future development.
* To facilitate and participate in multidisciplinary meetings and educational sessions related to prescribing topics.
Job responsibilities
Main Purpose:
* To support the management and development of the prescribing systems to ensure safe, effective, and quality prescribing within the practice.
* To work closely with the lead GP partners for prescribing on individual prescribing projects or audits.
* To develop strong working relationships with local community pharmacies in order to assist patients and provide a high-quality service.
* To act as lead contact for any complex prescribing queries from staff.
* Dealing with medication queries including acute medication requests, patient medication, and prescription queries.
* Communicating with patients/carers and members of the healthcare team including doctors, nurses, and receptionists.
* Liaising with local pharmacies and hospitals regarding prescription queries, and helping to ensure optimum therapy and to ensure a smooth transition from Secondary to Primary Care.
* Answer ad hoc medication drug queries from GPs, nurses, and other healthcare professionals within the post holder's expertise.
* Updating of medication received from secondary care on the patient medical record, where appropriate.
* To problem solve issues related to prescribing.
* To support the lead GP for prescribing with clinical administration, projects, and audits to improve services and initiatives to enhance safety, quality, and cost-effectiveness of prescribing.
* To work autonomously and be capable of prioritising work whilst maintaining accurate and timely records.
Other Duties:
* To facilitate and participate in multidisciplinary meetings and educational sessions related to prescribing topics.
* To keep professionally up-to-date at all times and to meet the General Pharmaceutical Council standards for continuing professional development so as to maintain professional registration.
* To ensure that all information is recorded accurately using computer systems and paper if required.
* To ensure maintenance of accurate patient records and ensure all relevant information is documented in the patient's medical record in a timely manner.
Key working relationships:
* The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders and communicate with all grades of healthcare staff including all practice staff, secondary healthcare staff, community healthcare professionals, and community pharmacists.
* Communicate highly-sensitive condition-related information to patients and relatives if needed.
Health & safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice Health & Safety policy, the practice Infection Control policy, and published procedures.
* Using personal security systems within the workplace according to practice guidelines.
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
* Making effective use of training to update knowledge and skills.
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, and keeping them free from hazards.
* Actively reporting health and safety hazards and infection hazards immediately when recognised.
* Keeping own work areas and general/patient areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role.
* Undertaking periodic infection control training (minimum annually).
Equality and diversity:
* The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues.
* Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
* Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
* Behaving in a manner that is welcoming to and of the individual, is non-judgmental, and respects their circumstances, feelings, priorities, and rights.
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
* Participation in an annual individual performance review.
* Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.
Quality:
* The post-holder will strive to maintain quality within the practice.
* Alert other team members to issues of quality and risk.
* Assess own performance and take accountability for own actions, either directly or under supervision.
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
* Effectively manage own time, workload, and resources.
Communication:
* The post-holder should recognise the importance of effective communication within the team.
* Communicate effectively with other team members.
* Communicate effectively with patients and carers.
* Recognise people's needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
* Apply practice policies, standards, and guidance.
* Discuss with other members of the team how the policies, standards, and guidelines will affect their own work.
* Participate in audit where appropriate.
Confidentiality:
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Person Specification
Experience
* Professional registration with GPhC
* BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
* Experience of working as a qualified, registered Pharmacy Technician in primary care/secondary care/community care
* Knowledge and understanding of pharmacy law, ethics, and current legislation
* Good clinical pharmacy knowledge including terminology
* Sound computer skills, proficient with MS Office
* Excellent understanding of data protection and confidentiality
* Works effectively independently and as a member of a team
* Has attention to detail, able to work accurately, identifying errors quickly and easily
* Has excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
* Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
* Self-motivated and proactive
* Continued commitment to improve skills and ability to work in new areas
* Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others
* Completed CPPE pathway
* Experience in General Practice environment
* Experience in using SystemOne and/or EMIS clinical systems
* Evidence of continued professional development
* Understanding of PCN DES Pharmacy indicators
* Hold a current driving license
Qualifications
* BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
* CPPE pathway
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£27,000 to £31,000 a year depending on experience
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