My client is looking for a consultant to join their managed services team. The role requires deep product knowledge and expertise, with excellent internal and customer-facing communication skills. Working in a small but growing team, you will be responsible for a variety of tasks including system administration, configuration, general troubleshooting and knowledge transfer for our Managed Service customers.
Benefits:
* 25 days standard holiday with increase on year’s of service.
* Auto enrolment to pension
* Life insurance
* Death in Service insurance
* Private medical insurance
* Fully remote working
* 2 weeks Work from anywhere policy
* Full company events
Responsibilities & Duties:
* General administration of internal product offerings.
* Review, investigate and resolve client MSO (Managed Service Offering) requests related to product offerings.
* Understand end-to-end business processes and define new and improved practices where appropriate.
* Identify issues and appropriately escalate requests as necessary to senior colleagues and other internal teams.
* Ensure customer questions and challenges are effectively answered, taking ownership of issues to conclusion.
* Assist clients in the development of Standard Reports, PPT Reports and Dashboards.
* Requirements gathering for customisations and document solid solutions working with the customer. Effectively communicate changes to the internal development and integration teams for customisation work.
* Review and respond to MSO Requests providing well thought out and researched solutions, seeking guidance from more senior team members as necessary.
* Translate business requests into functional working practices.
* Manage and maintain appropriate documentation as business operations change, keeping a thorough track of system changes and impacts.
* Communicate to clients at all levels with clear guidance on operation and system solutions.
* Provide knowledge transfer on any new system changes and organise communications out to the client base of such changes.
* Continuous improvement of processes for customer systems.
* Other duties as assigned.
Minimum Qualifications:
* A minimum of 1 year application support experience, preferably via a ticketing system, email, or telephone/web meeting.
* MUST be fluent in French and English (both written and spoken) – this is mandatory for the role.
* Experience in implementing, configuring and administering Enterprise software solutions.
* Proficient with Windows Operating systems and MS Office, particularly MS Outlook, MS Word and MS Excel.
* Basic understanding of databases including SQL query language.
* Experience in Project Management and MS Project.
* Power BI skills (desirable but not essential).
Competencies:
* Skilled communicator, both written and verbal.
* Problem solving and solution facilitation.
* Confidence to seek support from peers and management as required.
* Highly organised with proven time management and prioritisation skills.
* Self-motivated and capable of working in a geographically distributed team.
* Ability to quickly build rapport and good working relationships with clients.
* Attention to detail.
* Integrity.
* Ability and willingness to learn new concepts and technologies quickly and proactively.
* Pride, passion and commitment.
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