Summary
Gigacycle Limited are offering the chance for a candidate to take part in an IT Production Technician Apprenticeship. Working with a company with numerous awards and accolades, you will be part of a hungry and dynamic team that goes beyond the standard WEEE legislation to provide superior service, not knowing anything but success!
Wage
£15,000 a year
Salary: £15,000 to £18,000
Training course
Digital support technician (level 3)
Hours
Monday to Friday (shifts to be confirmed).
37 hours 30 minutes a week
Possible start date
Thursday 3 April
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Join our team as a motivated IT Production Technician Apprentice, working in the role has excellent career opportunities to progress rapidly.
This role will be working within our data erasure facility specialising in the processing of laptops, desktops, servers and more. This will include data sanitisation or destruction of data bearing items, testing, and grading such items to produce an accurate report of the functionality and condition of each item within the production environment.
Your duties and responsibilities in this role will consist of:
* Auditing IT hardware into our system
* Erasing data using our specialist software and processes
* Testing and grading equipment on our system
* General IT hardware roles as fit to the business
* General warehouse duties
Where you’ll work
Unit G3 Barton Hall Industrial Estate ,Hardy Street
Eccles
Manchester
M30 7NB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
FIREBRAND TRAINING LIMITED
Your training course
Digital support technician (level 3)
Equal to A level
Course contents
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
* support digital operations or digital change and transformation activities.
* investigate application problems and enable resolution to maintain productivity and improve quality of service.
* coach and guide stakeholders to develop their applications skills to use digital systems effectively.
* monitor data to analyse systems use and provide insights to recommend use or applications developments.
* support customers in the use of information, products and services through digital channels.
* diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
* maintain end-user systems physically or remotely. For example: software, hardware or operating systems
* provide and direct end-users to tools and resources to help them to resolve their digital problems.
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
Your training plan
* Digital Support Technician Level 3 (A Level) Apprenticeship Standard
* Training schedule has yet to be agreed upon, further details will be made available at a later date
More training information
Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use of digital office technologies, productivity software and digital communications.
Apprentices help their business and internal users maximise the use of digital technologies, as well as adapt to and exploit changes in technology to meet business objectives, maximise productivity and master digital communications.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Digital Support Technician apprenticeship:
* CompTIA IT Fundamentals+
* CompTIA Cloud Essentials +
This programme covers:
* Configuration, maintenance, and repair of systems faults
* Support for the roll-out of installation and commission of new systems or upgrades
* Continual improvement, business Continuity, Resilience
* Customer Service and support
* Security and Legislation; Digital security
* Data management
* Digital Information Management Systems Operation
* Business and decision-making skills
* Digital technologies including collaborative tools, office suites, conferencing facilities and mass email tools
* Survey tools
* Social media tools for business
* SMS, live chat, video chat, web
Requirements
Essential qualifications
Other in:
* 5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* IT skills
* Organisation skills
* Team working
* IT Hardware experience
* Strong work ethic
* Able to work on own initiativ
* Work on own initiative
* Efficient mindset
* Able to work targets