We’re recruiting for a Daily Rental Executive to support our busy Activa Sales team. We offer: 33 days’ annual leave Flexible leave Generous employee discounts Private healthcare Workplace pension …and much more Hours Full time: Monday – Friday 8.30am – 5pm About the role As a Daily Rental Executive, you will support customers and the Activa Sales team with regards to Daily Rental requirements. Day-to-day duties Dealing with incoming Daily Rental customer enquiries by telephone and email Calculating rental quotations for customers Organising vehicle rental bookings (on hire / off hire) for customers according to their personalised procedures via our in-house booking system and central reservations department Maintaining detailed and accurate records of all hires Proactively contacting customers for rental extensions Reviewing Accident Management on Daily Rentals and requesting updates where applicable Obtaining mileage readings Managing vehicle change over Maintaining accurate P11D information for each rental Producing specific reports for customers Managing and processing damage claims with third parties Processing traffic violation and parking charge fines Accurately checking purchase invoices/credit notes received from our supplier(s) and querying charge where necessary Accurately producing sales invoices/credit notes to our customers Handling complaints according to Activa’s polices & procedures Adhering to Activa’s 3 ring policy for answering all incoming calls Handling general customer service inquires via the telephone and email Act as ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers Provision of comprehensive support to our field Area Managers Essential skills Flexible approach, highly motivated with a collaborative teamwork approach and the ability to build effective business relations, both internally and externally Passionate about delivering Service Excellence Confident, proactive and dynamic, with a can-do attitude, displaying enthusiasm and ability to work within deadlines Excellent organisational and prioritisation skills, with good attention to detail at all times Good interpersonal, communication, verbal, and written skills Ability to contribute and participate in a fast-changing environment Ability to react to unexpected situations in a calm and professional manner Good working knowledge of computer systems, including Microsoft Office 365 (Outlook, Excel, Word, SharePoint) and SmartSheets Automotive knowledge desirable but not essential Our Culture Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.