Job Details: Job Reference: HCC619553 Salary Range: £24,027- £24,348 pro-rata, per annum (actual salary £15,583- £15,792 per annum) Work Location: Staunton Farm, Havant Hours per week: 24 Contract Type: Permanent Closing Date: 17 January 2025 The Role: Staunton Farm sits on the historic Staunton estate, and features ornamental gardens, a tropical glasshouse and the farm itself. As Visitor Services Assistant you will be on the front line of the Farm, welcoming visitors and providing them with an experience that will inspire them to return to the farm again and again. As such, the role will be varied and much of it will be customer facing; working as part of the Visitors Services Team to ensure visitors get the most out of their visit to Staunton Farm. You will take the lead on managing the front desk; connecting visitors with what’s on at the park and deal with memberships, admissions and holiday events. You will also work in our Farm Shop, selling local produce and maintaining high food safety, compliance and shop presentation standards. Communication will be key to this role from face-to-face contact with visitors, to the telephone and online including via email, the website and social media. There are also key administrative tasks that will need to be completed within this role to ensure the smooth running of the business and to support excellent visitor experiences. You will need to have relevant experience in a similar role or retail, working with the public and have excellent communication skills. A good knowledge of Microsoft Office programmes is required, and knowledge of the local community and environment will be a considerable advantage. Finally, you will be enthusiastic, inspiring and flexible, able to work within a small team and on your own initiative. The days required for the role are: Mondays, Thursdays, Fridays and Saturdays. Please note this role includes weekend and Bank Holiday working and requires a flexible person that can work early and late shifts to support the business needs during our key events throughout the year. What We Can Offer You: We offer a flexible, motivating and inclusive workplace, where talent is truly recognised and developed. We have created an environment that you can look forward to being a part of and where you are empowered to be your best and believe in creating a workplace built on teamwork where people can grow and develop in their roles. If you think you have what it takes to make a real difference in Hampshire, get in touch To find out more about what we can offer you in return, please see our Benefits Package. Additional Information: Visitor Services Assistant- Staunton Farm Job Description and Person Specification Contact Details for an Informal Discussion: Samantha Elliott-Smith, Visitor Services Manager on samantha.elliott-smithhants.gov.uk Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.